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17 Secrets of Magicians

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Whether they're performing a big illusion that makes a tiger disappear or showing off card tricks on a table, magicians spend years perfecting their performances. We spoke to several from across the country (and beyond) to find out how they learn their trade, the type of resource they spend thousands of dollars on, what they hate most at shows, and the one question they really wish you'd stop asking.

1. THEY DON'T GO TO MAGIC SCHOOL.

Surprise: There’s no Hogwarts School of Witchcraft and Wizardry out there. "There's no real training," says Dave Taylor (a.k.a. Magic Dave) from Southend-on-Sea in England. "It's all personal experience, lecture notes, DVDs, books, etc. You can go to workshops, but for most things you have to be self-taught." One big asset, he notes, is a local magic club, which can provide feedback on shows.

Randy Follis, a magician from southwest Missouri, agrees: "The training is mostly independent. Researching books, DVDs, and—if you're fortunate enough to find them—fellow magicians." After that, all that's left is a lot of hard work and practice, practice, practice.

2. THEY SPEND THOUSANDS OF DOLLARS ON BOOKS.

“Most magicians are serious scholars," says Las Vegas magician Xavier Mortimer. "I don't know any professional magicians who don't have their own extensive libraries about our craft." (One notable example, Harry Houdini, assembled close to 4000 books on magic and spiritualism, now held at the Library of Congress.)

The costs of those books can add up, though: "Most books are small print runs, for a small audience, which can lead to high prices," Mortimor says. As an example, Denny Haney, who owns the Denny and Lee Magic Shop in Baltimore, Maryland, says that one book he sells—Soirees Fantastique by the French illusionist Christian Fechner—goes for $3000.

3. THEY MIGHT SPEND A YEAR PERFECTING ONE TRICK.

Magicians are nothing if not obsessive. Danny Whitson, a comedian and magician from Knoxville, Tennessee, says he spent a year in front of the mirror mastering one particular move. "It sounds insane," he says, "but a great magician is always learning."

All that rehearsing can take a toll on loved ones. "You spend most of your time rehearsing a trick over and over again, to the point where it annoys everyone else around you," Taylor says. "My wife threatened (jokingly) to leave me if I kept playing with a Rubik's Cube after I spent a solid two weeks learning the ins and outs of a trick."

4. THEY CAN EARN THOUSANDS OF DOLLARS PER GIG.

Magicians can earn more than you might think, but it depends on the type of gig. "Corporate gigs pay the most at $800 to $2500, then your bars, clubs, festivals $300 to $1000, and a birthday party $200 to $500," Whitson says.

While that might seem substantial, as Taylor notes, "you are self-employed, so you could work lots in a week and then the next two weeks have nothing. Then, there's the task of advertising yourself, administration, rehearsals, prop maintenance, etc., which take up your time. You might only have two shows in a week for two hours and get paid £500 [about $675], but you still work a full week doing everything else.”

5. THEY AREN'T ALLOWED TO HAVE BAD DAYS.

A happy magician showing a trick with playing cards
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"Being a pro magician basically means you are selling a product—yourself," Taylor says. "You have to convince your audience you are the best even when you don't feel like it." That means pulling through a bad show, or a bad day, with a smile: "If you're in an office you can be in a bad mood. If you are in front of hundreds of people performing that's another matter."

6. CONNECTING WITH THE AUDIENCE CAN BE MORE IMPORTANT THAN THE TRICKS.

Doc Eason, a legendary magician who performs at the Magic Castle in Hollywood, California, and at the Stonebridge Inn in Snowmass, Colorado, is known for his incredible memory; he does one trick where he memorizes the names of 20 people in the audience as well as a card held by each person. Despite the impressive feat, Eason says, “The trick is not the thing ... what is the thing is connecting with the audience. Without connection, you just become a clever person who learned to do a few cool things." Establishing that connection is a matter of eye contact and remembering the names of the people in the audience, Eason says—which requires plenty of practice in front of friends, family, and then strangers before taking to the stage.

7. THEY HATE CELL PHONES MORE THAN HECKLERS.

A person in a suit working magic on a cell phone
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Magicians have probably dealt with hecklers (“I know how you did that!”) since they first stood on a stage. But today’s electronics are considerably more annoying, performers say, what with people constantly recording the show, checking messages, or texting during performances. “Holding audience attention is increasingly difficult," Eason says. However, he doesn't ban cell phones, since that can "start a show on a hostile note."

Randy Forster, a magician from Delaware, handles the annoyances of technology by turning them into an opportunity for humor. He'll open a show with a comment like, “If you have any devices with you with an on-off button, such as a snow-blower or generator, please turn them off now.” Should someone’s phone ring, he’ll say, “We’ll just hold the show until you get that,” or “Put the phone on speaker so we can all hear.”

8. THEY'RE NOT ONE-SIZE-FITS-ALL.

Haney says there are several types of magicians: those who specialize in close-up magic (like card tricks on a table), illusionists (think Siegfried and Roy or David Copperfield), mentalists (those who pretend to perform mind-reading), the "bizarre" (think sword swallowers), and children’s entertainers (balloon animals), among others. While some may do one or more types of magic, they generally stick to one category, and develop routines that play to their own strengths.

That's worth keeping in mind when you're hiring a magician. Although many magicians are happy to accommodate special requests, keep their specialty in mind—"someone who does close-up [magic] might hate animal tricks and wouldn’t do them within the scope of a close-up act. Each has its place," Haney says.

9. THEY'RE TIRED OF THE DORKY STEREOTYPES.

"The media gives magicians a bad name sometimes," Taylor says. "Think Howard Wolowitz on Big Bang Theory with his cheesy, annoying manner and performing at inappropriate times." Then there's the memorable Gob Bluth from Arrested Development, whose ineptitude as a magician is matched only by the obnoxiousness of his personality. Magicians like Taylor aim to change those unpleasant associations: "Many magicians, like myself, try to make the magic cool. Not over-the-top cool, but entertaining enough that you’ll talk about it in the pub that night and be impressed and not use 'geeky' to describe it."

10. THEY'VE HEARD ALL YOUR JOKES BEFORE.

Rich Bloch, a magician, inventor of magic effects, and owner of Dickens Parlour Theater in Millville, Delaware, says that when you think you’re being clever by asking the magician, “Can you make my husband disappear?” or “Can you saw my wife in half?” or “Can you change this dollar into a $1000?”—you aren’t. Also, the magician has probably heard the joke “How’s tricks?” before, even if they laugh with wide-eyed amazement like you’re the first person to ever crack it.

11. DON'T ASK THEM TO WORK FOR FREE …

Two magicians playing a trick with a bag of money
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Taylor’s pet peeve is someone asking, "Can you work for free?" or saying "I don't have much of a budget, but it will be great exposure for you."

"Unfortunately, exposure won't feed my family or pay my phone bill," he explains. "And I hate to say it, but 99.99 percent of these ‘exposure’ gigs don't lead to anything else. You wouldn't ask your electrician to work for free so why ask entertainers to?”

12. … OR TO EXPLAIN THE TRICKS.

As tempted as you may be to learn how a trick is done, don’t ask unless you’re paying for a private lesson. Once you learn, you’ll probably be disappointed, our sources say. “It’s usually something very simple,” Haney says. “It’s always more fun to be amazed.”

13. THERE ISN'T NECESSARILY A PENALTY FOR REVEALING HOW TRICKS ARE DONE.

While revealing a trick can lead to some ostracism for magicians, doing so won't get them sent to magicians' jail. For one thing, magic tricks aren't copyrightable, so it can be hard to prove ownership, and there's usually plenty of resources out there explaining tricks already. They have occasionally even been revealed in court—as when David Copperfield was forced to reveal the method behind his Lucky #13 trick after a participant claimed he'd dislocated his shoulder during a Las Vegas performance.

But there are certain centerpiece tricks—ones the magician created or purchased for thousands of dollars—that can ruin a magician's act if their mechanics are revealed. For example, Bloch has a trick where he copies someone’s signature while he’s blindfolded; it's a key part of his act, so revealing how it's done could be devastating. If a trick like that is unmasked, a magician might sue, as when Teller of Penn & Teller filed a lawsuit against a Belgian entertainer who posted a YouTube video of an illusion similar to one of Teller's signature tricks, and promised to reveal the secret behind it for $3050. Even though magic tricks aren't specifically copyrightable, Teller won his lawsuit because he'd registered his trick as a "dramatic work," which is protected by copyright.

14. THEY AVOID USING TRICK DECKS.

A white-gloved magician holding playing cards on a red background
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Although there are numerous trick card decks out there, Haney and Bloch both say a good magician needs only a standard Bicycle deck. “If you have a funny back, if people don’t recognize it, they automatically suspect it’s a trick deck,” Haney says.

15. THEIR TRICKS DON'T ALWAYS GO AS PLANNED.

Magicians sometimes perform in unusual environments—outdoors, at birthday parties, etc. Taylor remembers the time he was performing in a church hall for a corporate event and fell victim to its old wooden floor, which was riddled with gaps between the boards. "I was doing an escape from a replica set of Victorian prisoner chains and it's supposed to take 20 seconds in total," he says. But just as he went to flee, he realized he couldn't move his legs. "Turns out the chain had got trapped in the floor, meaning I couldn't get my feet out of the set of chains. I was stuck to the floor and could hear the music ticking away. Panicking, I grabbed hold of the cloth [that was supposed to drop and reveal him] and covered my feet with it as I yanked at the floorboards. I spent about 30 seconds of hell trying to subtly escape from the chains while talking to the audience as cool as I could. With a large yank, I managed to get my feet free, injuring an ankle in the process, and hobbled off stage as soon as I could."

Occasionally, even the little "disasters" turn out OK. Follis says he was once working a restaurant when a couple's dollar bill, which was part of his trick, got "a little too close the flame and burned—only a little, but clearly visible." In a panic, he tried to replace the dollar, but the couple "insisted on keeping it as it was their first date and they thought it would make a great story." The next Halloween, the same couple came to his show, sat in the second row, and told him how much they enjoyed the performance—followed soon after by an invitation to perform for their first family Christmas as a couple.

16. MISDIRECTION IS KEY.

“The essence of a magic performance is misdirection," Bloch says. "Not as in causing someone to look here rather than there, but displacing their expectations." He compares magic to humor, which often seems funny because of the unexpected turns a joke or a skit takes. "The unexpected is what causes the laughter reaction," Bloch explains. "Magic is the same. People expect an assistant to remain stable on the table, yet she floats, so you are changing the direction of their expectations.”

17. MAGIC TRICKS CAN HELP PEOPLE WHO HAVE BEEN INJURED OR WHO HAVE DISABILITIES.

Over the years, magicians have realized that learning to do tricks can be a valuable form of physical therapy. Haney says a customer bought a trick for his wife who had suffered a stroke; her doctor had said she’d never use her right hand again, but the trick gave her a goal to focus on, and she ended up regaining the use of her hand.

Several magicians have created programs that combine magic with other forms of physical and psychological therapy: David Copperfield founded Project Magic in 1981 to teach people with disabilities how to do sleight of hand work as a means to improve their dexterity, problem-solving skills, and self-confidence. After being in a debilitating car accident in 1988, magician Kevin Spencer created a “Healing of Magic” program that uses simple magic tricks to boost physical skills and motivational levels. According to his website, the concepts of “magic therapy” are now being used in more than 2000 hospitals, schools, and rehabilitation facilities worldwide.

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15 Secrets of Caricature Artists
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The word caricature likely conjures up images of street artists on boardwalks or outside museums working up quick, humorous sketches of visitors, to the delight or dismay of their subjects. But the exaggerated illustrations of caricature include a lot more than what you see on the boardwalk—and can be more art than kitsch. We spoke to three experts in the field about the subjects caricature artists love and hate to depict, the best way to make their job harder, what they do if you don't like their drawing, and how they can tell when you really don't want to sit for a portrait.

1. THEY WANT YOU TO KNOW IT'S OLDER THAN YOU THINK.

Caricatures by Leonardo da Vinci
Wikimedia // Public Domain

Some of the greatest artists in history practiced caricature as a means to develop their skills. Eileen Owens, curator of "Biting Wit and Brazen Folly: British Satirical Prints, 1780s–1830s" at the Philadelphia Museum of Art, says Leonardo da Vinci was one of the first artists to use caricature, in the “grotesque” sketches of unusual faces and heads that populated his notebooks. (His 16th-century biographer, Giorgio Vasari, wrote that Leonardo was “so delighted when he saw curious heads, whether bearded or hairy, that he would follow anyone who had thus attracted his attention for a whole day.”) Many other well-established Renaissance artists dabbled in caricature on the side, as breaks from their rigorous training: "It was a lot more huge noses, big hair, ways to poke fun at faces. You had to be adept at drawing to know how to exaggerate," Owens says.

The form gained momentum in late-17th century Italy, when Pier Leone Ghezzi “started making funny little drawings that poked fun at well-to-do Romans and tourists,” according to Owens. From there, it spread to Britain, where it became so popular that publishing companies sprung up for the sole purpose of printing caricatures. Publishers also rented out portfolios of caricatures by the day, and hung prints in their windows, to which crowds flocked to see the latest depictions of a buffoonish Napoleon and laughable upper-crust fashions. Owens says, “This was your chance to keep up with the gossip—kind of like People magazine today.”

2. MANY OF THEM ARE SELF-TAUGHT.

A street artist paints a caricature of a girl in Prague
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Lots of caricature artists learn on the job, in part because there's not a ton of specific training available. Illustrator Tom Richmond, who spoofs movies for MAD Magazine (among other gigs), says, "Only a handful of art schools teach cartooning or caricature as a major part of curriculum, so it's hard to find instruction on how to do it. Caricature is such a specialized sort of thing, and diverse; you can’t teach it like you teach people how to draw comics, where [there's] storytelling technique and sequential art tricks and a science behind it, so to speak." Overall, what Richmond and others strive for is to “translate [your] art skill [into caricature], really lean into it—no matter how you practice.”

3. IT CAN BE GREAT TRAINING FOR OTHER ART FORMS.

Richmond says that when he teaches at workshops around the country, he always recommends—no matter what facet of the industry they are interested in—that students try their hand at live drawing, "maybe even volunteer at the local homecoming or draw for free at a daycare center." Having to work quickly with a model in front of you develops a sensitivity to gesture, to how the body leans and how weight is distributed, that's different from the skills you get "shading something for hours," Richmond explains. When you "go back to doing longer pieces, you've got an inner eye that sees things you missed before. It's great discipline for the developing eye."

4. THEY’RE NOT (NECESSARILY) OUT TO MOCK YOU.

Caricatures have been defined as "portrait[s] with the volume turned up." But that doesn't mean they have to be mean-spirited. Richmond says, “Caricature is a depiction of someone in a humorous way, but at its best it has a narrative behind it—you’re pointing out something about their presence, not just making fun of their features.” He explains that he’s not examining someone’s face to find a nose or a chin or dimples to blow out of proportion, but "trying to understand who you are as a person and exaggerate that.”

"I want to make [clients] smile or laugh," says CeCe Holt, who sketches at events and amusement parks, and is also business manager for the non-profit International Society of Caricature Artists (ISCA). "I never want to make anybody cry."

5. THEY DON’T SWEAT IT WHEN SOMEONE DOESN’T LIKE THEIR LIKENESS …

Just because caricaturists strive to capture your essence doesn't mean you're going to like it. People can be in denial about their appearance, with a radically different idea of their weight, for instance, or even whether they have freckles. In Holt’s experience, party guests usually don’t make a fuss about their caricatures, since they haven’t directly paid for them. But when the occasional amusement park patron kicks up a fuss, “I just say I’m sorry and move on to the next person.”

Richmond is similarly blasé, pointing out that when a caricaturist is drawing a quick sketch for $15, the occasional bad portrait is bound to sneak in. "Sometimes they refuse to pay, or come back later and want their money back. Live caricature can be hair-raising, which is why I prefer working with art directors."

6. … BUT SOMETIMES CUSTOMERS RETALIATE.

Christopher Walken's caricature in the foreground at Sardi's following its unveiling in 2010.
Christopher Walken's caricature in the foreground at Sardi's following its unveiling in 2010.
Jemal Countess/Getty Images

Occasionally, customers do try to turn the tables. Ipecacxink, a caricature artist at a Midwest theme park, writes in a Reddit AMA about a boy she accidentally made very upset with her drawing. "I went to lunch right after I did it. Apparently while I was gone, he came back and drew a circle with spikey hair, glasses, and frowny eyebrows and a note that said, 'How do you like someone making fun of you?!' under it. He then placed it on my chair. It was hilarious. I saved it."

At Sardi's—the Times Square tourist destination known for its wall of caricatures—some of the celebrities depicted have gotten mad enough to take down their pictures, the restaurant's owner told AMNew York. It used to be that the in-house caricaturist (who's paid in meals instead of money) would hand over unfinished versions to the subjects first, to get the seal of approval, before going on to later exaggerate their features. That's stopped, but these days the caricatures have become less humorous, and more like regular portraits—which helps keep the peace between the restaurant and its famous clientele.

7. THEY CAN DO PORTRAITS IN AS LITTLE AS THREE MINUTES.

When she’s sketching guests at amusement parks like Worlds of Fun in Kansas City, Missouri, Holt aims to churn out a black-and-white portrait in three minutes. Working at a wedding reception, where she might add color, six minutes is the max. Much of this has to do with fitting in as many guests as possible—“You have to be fast to get through the crowd or they’ll leave,” she says.

For Holt, the need for speed means she has to “go with her instincts; there isn’t time to second-guess” a depiction. For Richmond, working quickly means caricaturists develop a "sixth sense" for how to capture expressions: “You develop an instinct for people, whether they’re energetic and outgoing, or more quiet." Some of that means honing in on their signature details: "Friends behind will be going, 'It’s the smile! That's exactly how he looks!'" Richmond says.

8. BORING-LOOKING CUSTOMERS ARE THE HARDEST.

Man's hands with pencils drawing a woman's portrait
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The caricaturist's worst fear is the customer who comes in looking exactly like the girl (or guy) next door. "Most people are surprised to hear that what I consider to be the most difficult sort of person to draw is one that is completely average looking," caricaturist GertrudisSlugworth, who works at a theme park, wrote on Reddit."I will get a bland looking individual every once in a while, and when it happens I usually try to focus more on things like clothes, hair, or jewelry to get a decent likeness."

On the other hand, people who are naturally distinctive-looking are often artist favorites. Richmond says he particularly loves drawing Slash, the guitarist from Guns N’ Roses. “He’s already funny looking, with no features, just glasses, hair, and a big top hat, so you don’t have to work that hard,” he says. “You can just do him standing there with his guitar by his ankles, like he plays it, or exaggerate how he puts his head back, which shows a lot about him as a player.”

9. THEY MAY CHANGE THEIR TECHNIQUE TO SUIT THE WAY YOU LOOK.

When she first started in the business, Holt says she dreaded drawing people who weren’t thin; she was afraid they might take offense at her portraits, although she didn’t intend any. Over the years she’s honed a technique in which she draws faces using a soft line that thickens toward the bottom. The result is “Cute, but they still feel like it looks like them,” Holt says.

GertrudisSlugworth writes that for people with obvious deformities, she may forego exaggerations, even though those are normally the hallmarks of caricature: "I find the best way to handle it is to go more realistic than exaggerated, depending on their attitude. Sometimes if it's an easy fix (e.g missing an eye), the customer will just ask to be drawn as 'normal.' For the most part though, people recognize any obvious deformities they have, and accept your portrayal of them."

10. STREET ARTISTS HAVE AN ADVANTAGE.

Tourists look at caricaturists in Rome
PATRICK HERTZOG/AFP/Getty Images

Richmond says that artists "sitting in front of a museum while the subject is in front of them have more of an advantage" than he does when it comes to creating an expressive caricature, since he often has to work from photos, which don't show gesture and personality in the same way. "When I'm working from 2D photos, all you’ve got is what the photo shows you, and it's basically superficial. It doesn’t really do it."

Holt agrees: "Working from a picture is different from getting your first instincts from a person." When a freelance client wants her to draw someone from photos, she says she'll at least ask for multiple photos to work from, especially body shots, which help to show posture—yet another indicator of the subject's personality.

11. THEY'RE INCREASINGLY IN DEMAND.

Richmond says that although staff cartoonists may be disappearing at newspapers as that industry shrinks, editorial cartooning—which often relies on caricature—“is experiencing a boom right now." Some of this is thanks to the heated political climate, he notes. But there's a deeper reason, too: "Most media stories, TV shows, or articles are, at bottom, about people and need images of people to illustrate [them]," Richmond says. "Caricature is one thing you can’t do with a camera, so when you need a humorous touch, caricature is a great solution."

12. THERE'S A CARICATURIST CONVENTION.

The ISCA hosts an annual convention each November that draws hundreds of caricaturists from around the world. Aside from a week of guest speakers, seminars, and demonstrations, the main attraction is a days-long competition in which the artists draw each other for prizes in categories like best color technique and most humorous. (The big award there is called the Golden Nosey.) Richmond says, “The variety of styles [there] is crazy: acrylic painting, pastels, airbrush, sculpture, and everything in between.” Holt says there's even an artist who spits ink out of his mouth.

13. THEY MIGHT HIDE THINGS IN THEIR PORTRAITS.

Artwork by Al Hirschfeld on display at The New York Botanical Garden in 2011
Astrid Stawiarz/Getty Images

Richmond says that a favorite stylist of his is the late Al Hirschfeld, who for decades hid his daughter’s name, Nina, in his cartoons of cultural icons for The New York Times. (Hirschfeld would append the number of Ninas to his signature, creating a kind of game for readers). Ipecacxink says she "used to draw a picture of my face in [subject's] pupils sometimes. Really tiny. Or, I used to draw a little radioactive symbol somewhere in the drawing. We had to wear these god-awful neon yellow shirts to work, and I always felt we were radioactive."

14. THEY CAN TELL WHEN YOU DON'T WANT A DRAWING.

Occasionally, parents, friends, or partners will purchase a drawing for someone who just isn't interested. In that case, the caricaturist can probably pick up on it: "They either wouldn't look at you, wouldn't smile, or just sit down funny," ipecacxink writes. "I tried to handle it professionally. I would talk, if they wouldn't talk, I'd be quiet, but smile like an idiot when it was all said and done ... I always tried to be friendly to lessen the likelihood of them leaving without paying."

15. THEY MIGHT BE SWAPPING THEIR PENCILS FOR A TABLET.

Some contemporary caricaturists paint portraits, like Owens’s traditional satirical masters once did. They may also be adept with other analog media, like bullet-tip markers, color sticks (basically colored pencils with no wood casings), pen and brush, and paper. But thanks to the changing needs of publications in an online age, which want all files submitted electronically, caricature artists working in their studios have also gone digital. Holt sometimes works on an iPad Pro with an Apple Pencil in Procreate. Richmond now does all his coloring on a computer or a tablet. “[A tablet’s] so convenient, because it’s like having unlimited amounts of paper, and your pencil never needs to be sharpened, and all your tools fit in a tiny bag,” he says. “But it’s still about the creativity behind it. Computers can’t do it all on their own.”

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14 Secrets of Costco Employees
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Costco has become something of a unicorn in the brick-and-mortar industry. While employees at other chains express concerns over low wages and questionable management choices, the 200,000-plus ground troops at Costco’s massive shopping centers rave about generous pay ($13 to $22.50 hourly, depending on seniority), comprehensive benefits, and pension plans. After one year of employment, the turnover rate is only 6 percent, compared to an average of 16 percent across the retail industry. Not having to incur costs of training replacements is just one reason the company keeps prices low.

It’s no secret that Costco employees are a relatively happy bunch. But we wanted a little more information, so we’ve asked several current Costco workers about everything from pet peeves to nail polish bans to revoking memberships. (All requested we use only their first names to preserve anonymity.) Here’s what they had to tell us about life in the pallets.

1. WORKING THERE IS BETTER THAN GOING TO THE GYM.

Turns out that navigating a warehouse full of goods stacked to the ceiling is kind of like getting an all-day gym pass. “I walk about five to eight miles a day on average, and that's all within the confines of the store,” says Rachael, a Costco employee in Colorado. “When you see pallets stacked with 50-pound bags of flour or sugar or dog food or cat litter, a lot of that stuff had to be stacked by hand by employees before the store opens. Ditto for those giant stacks of shoes and bottles of salsa or five-gallon jugs of cooking oil. It's a lot of hard work.”

2. THEY CAN DO THEIR SHOPPING AFTER HOURS.

Costco shopping carts are arranged together
Brendan Smialowski, Getty Images

While employees typically don’t get shopping discounts, they have something that’s arguably better: the opportunity to shop in a near-empty store. “You can shop after hours, and a lot of employees do that,” says Kathleen, a Costco employee in Washington state. “You just bring your cart to the front register.” The store will keep the member service counter open so workers can check out after other registers have closed.

3. THE GENEROUS RETURN POLICY CAN GET MESSY.

Costco infamously places very few restrictions on returns. Most anything purchased there can be brought back for a refund as part of the company’s overall emphasis on exceptional customer service. Naturally, some members are willing to abuse the privilege. “Members return couches that are over five years old, and interestingly enough, they still have the receipt,” Rachael says. “My guess is that they buy that couch with the intention of returning it someday, so they tape the receipt to the bottom of the couch so they don't lose it. Then, when they've worn it out and want something new, they bring it back and get a full refund.”

Rachael has also seen a member return a freezer that was allegedly no longer working. The store refunded both the cost of the appliance and the spoiled meat inside. “The meat smelled like death,” she says.

4. THEY CAN ALSO TELL WHEN YOU’RE A SERIAL RETURNER.

A shopper at Costco looks at the computer display
Tim Boyle, Getty Images

Costco purchase records typically date back 10 years or so, but employees working the return counter don’t always need to reference your account to know that you're making a habit of getting refunds. “When someone comes in to return something without a receipt and they go, ‘Oh, you can look it up on my account,’ that’s a tell,” says Thomas, an employee in California. “It tells me you return so much stuff that you know what we can find on the computer.”

5. THERE’S A CONVENIENCE STORE-WITHIN-A-STORE.

While employees are generally allowed to eat their lunch or dinner meals in the food court, not all of them are crazy about pizza and hot dogs as part of their daily diet. Many opt for the employee break room, which—in some warehouse locations—looks more like a highway rest stop. Rows of vending machines offer fresh meals, snacks, and sodas, along with a complete kitchen for preparing food brought from home. “[It’s a] relatively new addition that is being implemented at more warehouses,” says Steve, an employee in California. “It's basically like a gas station's convenience store, with both frozen and fresh meals and snacks. The only difference is the prices are more reasonable.”

6. THERE’S A GOOD REASON THERE ISN’T AN EXPRESS CHECKOUT LANE.

A Costco shopper goes through the checkout lane
Joe Raedle, Getty Images

Walk into a Costco and you’ll probably notice an employee with a click counter taking inventory of incoming members. According to Rachael, that head count gets relayed to the supervisor in charge of opening registers. “They know that for a certain amount of people entering the store, within a certain amount of time, there should be a certain amount of registers open to accommodate those shoppers who are ready to check out,” she says. If there aren’t enough cashiers on hand, the supervisor can pull from other departments: Most employees are “cross-trained” to help out when areas are understaffed.

7. THERE’S A METHOD TO THE RECEIPT CHECK.

Customers sometimes feel offended when they’re met at the exit by an employee scanning their receipt, but it’s all in an effort to mitigate loss prevention and keep prices low. “We’re looking for items on the bottom of the cart, big items like TVs, or alcohol,” Thomas says. Typically, the value of these items might make it worth the risk for a customer who's trying to shoplift—and they're worth the double-check.

8. THEY TAKE SAFE FOOD HANDLING TO A NEW LEVEL ...

A Costco employee works in food preparation
Justin Sullivan, Getty Images

At Costco, employees are expected to exercise extreme caution when preparing and serving hot dogs, pizza, chicken and other food to members. “If an employee forgets to remove their apron before exiting the department, they must remove that apron, toss it into the hamper, and put on a fresh apron because now it's contaminated,” Rachael says. “Or, let's say a member asks for a slice of cheese pizza. We place that piece onto a plate, with tongs, of course, then place the plate onto the counter. If the member says, ‘Oh darn, I've changed my mind, I'd rather have pepperoni pizza,’ then we have to toss the pizza that they didn't want into the trash. Once it hits the counter, it can't come back.” Some store protocols even prohibit employees from wearing nail polish in food prep areas—it could chip and get into the food.

9. ... BUT WORKING AT THE FOOD COURT CAN PREPARE THEM FOR ANYTHING.

Costco employees who find themselves behind the counter at the chain’s food court say it's one of the few less-than-pleasant experiences of working there. For some members, the dynamic of waiting on food and peering over a service counter can make them forget their manners. “Usually members are rude when they are waiting on their pizza during a busy time,” Steve says. “If an employee can excel in the food court, any other position in the warehouse is pretty easy by comparison.”

10. THEY GET FREE TURKEYS.

Costco’s generous wages and benefits keep employment applications stacked high. What people don’t realize, Kathleen says, is that the company’s attention to employee satisfaction can result in getting gifted a giant bird. “We get free turkeys for Thanksgiving,” she says. “I didn’t even know that before I started working there. It’s a nice perk.”

11. THEY CAN REVOKE YOUR MEMBERSHIP.

Shoppers go down an aisle at Costco
Gabriel Buoys, AFP/Getty Images

But it’s got to be a pretty extreme situation. According to Thomas, memberships can be terminated if a member is caught stealing or having a physical altercation inside the store. For less severe infractions, employees can make notes under a “comments” section of your membership. They’ll do that for frequent returns, if you’re verbally aggressive, or if you like to rummage through pre-packaged produce looking for the best apples. (Don’t do that.)

12. MANAGERS GET THEIR HANDS DIRTY.

During peak business times on weekends and around holidays, the influx of customer traffic can get so formidable that managers jump in with employees to make sure everything gets taken care of. “Most people would be surprised if they realized that the person who just put all of their groceries into their cart at the registers or who helped load that huge mattress into their car was actually the store's general manager,” Rachael says.

13. EVERY DAILY STORE OPENING IS CONTROLLED CHAOS …

Shoppers appear in front of a Costco store
Scott Olsen, Getty Images

Like most any retail store, Costco prides itself on presenting a clean, efficient, and organized layout that holds little trace of the labor that went into overnight stocking or display preparation. But if a customer ever happened to see the store in the last hour before opening each day, they’d witness a flurry of activity. “It's controlled chaos with loud music along with the blaring of the forklift sirens,” Steve says. “Employees are rushing to finish and clean up, drivers are rushing to put merchandising in the steel [shelving], and the floor scrubber slowly but surely makes its way around the warehouse. It truly is a remarkable choreography that happens seven days a week.”

14. … AND EVERY CLOSING IS A SLOW MARCH.

To avoid stragglers, Costco employees form a line and walk down aisles to encourage customers to move toward the front of the store so they can check out before closing. Once the doors are locked, overnight stocking begins in anticipation of another day at the world’s coziest warehouse. “Our store has over 250 employees altogether,” Rachael says. “If all of us do our little bit, then it's a well-oiled machine that runs without a hitch.”

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