17 Secrets of Audiobook Narrators

Once associated with dusty library cassette tapes, audiobooks are more popular than ever. New technology has made it easy to listen to large audio files on the go, and the resulting surge in listeners has helped the format slough off some of the stigma of decades past. Contrary to the old idea that audiobooks are “cheating,” scientists say that listening to your literature stimulates the brain just as much as reading it does.

The recent boom in audiobooks means that the voiceover artists who bring them to life are especially busy. Mental Floss spoke with a few industry professionals to learn about what it takes to excel at the job—including their diligent voice-care regimens, the one thing they always look for during research, and the spoilers they sometimes get from authors.

1. THEY'RE PROBABLY FORMER STAGE ACTORS.

Several of the audiobook narrators we spoke to started out at the theater, not in a recording booth. “I had never owned an audiobook, listened to an audiobook, or thought about it as a job,” says January LaVoy, a voiceover artist who's narrated books by James Patterson, John Grisham, and Libba Bray. She initially made connections in the audiobook world through her work as a theater actress, but after getting more involved in the audiobook industry, she found that narration has some advantages over acting on stage. She says jokingly, "Doing an audiobook is like being in a play where finally everyone says their lines right."

2. THE AUDIOBOOK INDUSTRY HAS ITS OWN OSCARS.

Each year, the Audio Publishers Association hosts the Audie Awards to honor the best in the industry. In addition to recognizing outstanding audiobooks across genres, there are Audies for best narration by the author, best narration performed by multiple voiceover artists, and best individual female and male narrators of the year.

3. THEY MIGHT GET ONLY ONE NIGHT TO PREPARE.

Sometimes audiobook narrators are given a few weeks to study the material and plan out their performance, but that's a best-case scenario. "The publishing world is fast, so we have to be ready to respond and make room in our schedule for what comes up," says Tavia Gilbert, who has recorded over 500 audiobooks. "It’s never predictable." If a last-minute assignment comes in, narrators may have to cram all their research into a single, caffeine-filled night.

This usually means giving the book a quick scan rather than an in-depth read. "I’m not looking for shortcuts, but I don’t like to get bogged down in too much detail on the first read because then it’s not fresh when I come to it in the studio," says Simon Vance, winner of 14 Audie awards. "I like to enjoy my reading in the studio as much as you would the first time you pick up a book."

4. THEY LOOK FOR CERTAIN WORDS ...

No matter the time crunch, reading the book through at least once beforehand is essential. While skimming the text, narrators are searching for specific terms. One example is something LaVoy calls "active attributions"— "Like 'she said loudly,' or 'he screamed,' or 'she whispered,'" LaVoy explains. "If I don’t know he whispered it until after I say the line then I’ve wasted time. So if I can mark them so my eye sees them coming up, I don’t have to go back and say the line again." Accents, hard-to-pronounce words, and character names are other things narrators look for.

5. ... AND PHYSICAL DESCRIPTIONS.

Gilbert also keeps an eye out for any description she can use to build characters when doing her first read. “I’m looking for whatever each character says about themselves or other characters, including their physical description, which affects how somebody sounds," she says. "An elderly woman with a severely hunched back and hands that flutter like a bird will sound very different than an elderly woman who was a prima ballerina in her youth and still keeps her hair pulled back in a perfect bun."

6. SOME OF THEM RECORD FROM HOME.

Audiobook narration is traditionally done in a studio, but for narrators who have proven themselves in the industry, recording from home is an option. "Publishers used to be a little wary about using home narrators because you had to be a good self-director," Vance says. He's been narrating audiobooks for 25 years, and these days he records all of his audio from home.

But Gilbert, who splits her work between home and recording studios in New York, says working from home isn't necessarily easier. "There’s a lot more on the narrators' shoulders when we work from home. We’re self-engineering, self-directing, and delivering our files to the publishers, so we’re responsible for everything at home that we are in the recording studio plus these additional tasks," she says. But if narrators know what they're doing, the work pays off: Gilbert won the Audie Award for Best Female Narrator last year for a performance she self-directed at home.

7. THEY GET INSIDE KNOWLEDGE FROM AUTHORS.

When audiobook narrators have a question about the text, they get to live out every reader’s dream and contact the author directly. The correspondence can be brief, like an email asking how to pronounce the name of a mythical country, or much more involved. When preparing to narrate the audiobook for Jerusalem, Vance flew to England to meet with author Alan Moore. “I spent an afternoon walking around his city in Northampton, which is where the book was set, talking to him about all the places and picking up the accents and so on,” he says.

If narrators make a good case, they may even be able to pry a few spoilers out of the authors they work with. Vance does this when narrating a series that hasn’t been fully published yet. “I will often ask writers if there’s anything I need to know about these characters that’s not revealed in the first book," he says. "You have to be aware of the threads. Like if a character's actually related to somebody but you don’t find out until book three, you don’t want them to sound too different.”

8. IT MIGHT TAKE THEM A MONTH TO RECORD ONE BOOK.

The average audiobook runs about 12 hours, but the process of making them takes a lot longer. For pros like Gilbert, the ratio of finished audio to recording time is tight—maybe 1 hour of final audiobook for every hour and 15 minutes spent in the booth. Narrators just starting should expect to invest more in the process; all that time stumbling over words and going back to repeat lines can add up to two to three hours of recording time just to get one hour of useable audio.

If narrators follow a typical eight-hour-day, five-day-week work schedule, an average assignment can take about four days. But for much longer works that creep past the 1000-page mark, the recording process can last a month.

9. THEY TRY NOT TO TAKE BREAKS.

Since breaks add time to the workday, some narrators aim to minimize them. LaVoy tries to go for as long as possible when recording, only pausing after 90 minutes of straight narration. “I think it’s good for the book because you want it to feel like one breath,” she says.

10. IT PAYS WELL.

Even for newcomers, narrating audiobooks is a lucrative line of work. According to Business Insider, voiceover artists just starting out can expect to earn $100 for each hour of finished audio. For industry veterans, those figures can reach up to $500 for a completed hour. All told, book projects can net narrators thousands of dollars.

11. NOT EVERY AUTHOR WHO WANTS TO NARRATE GETS TO.

As the medium gains popularity, more authors are opting to personally provide the voice work for their audiobooks. Some authors, like Neil Gaiman, can successfully hop between the worlds of writing and narration, but it isn't for everyone. “They don’t realize how hard it is,” Michelle Cobb, executive director of the Audio Publishers Association, told Audible Range. “It’s surprisingly difficult to do things like stay still for the microphone, or to even wear the right clothes." ("Noisy" fabrics like polyester and nylon can bring unwanted sound into the recording booth.)

Some authors interested in narrating never get the chance to prove themselves—publishers often have to be blunt and tell would-be author narrators that their voice just isn't good enough for the job.

12. LIP BALM IS ESSENTIAL.

If you’ve ever talked non-stop for hours on end, you know that your mouth can undergo some serious wear and tear. LaVoy had to find this out the hard way: “For the very first book I recorded, my lips were chapped and bloody by the end of the day.” Now she says lip balm is the one thing she won’t walk into the recording booth without.

13. GOOD WRITING MAKES THEIR JOB EASIER.

The difficulty of a narrator’s job often depends on the quality of the work they're reading. Gilbert, who is a writer herself, is grateful whenever she’s assigned a book that practically reads itself. “I prefer to narrate anything that is beautifully written. I don’t care what the genre is—if it’s well-crafted and there is deep heart and truth, I am delighted to have that book.”

When a book isn’t so masterfully crafted, the opposite can be true. Vance says, “Sometimes it feels like you’re dragging your feet through mud to bring the story to life and there are other times where it feel you’re dancing on water and you're singing the words."

14. BACKGROUND NOISE CAN DERAIL A SESSION.

Even when a narrator’s voice is in excellent shape and the words are flowing off the page, a little background noise is all it takes to disrupt a take. This is especially challenging for home narrators, who often lack the fancy sound-proofed booths found in big studios. Gilbert says, "I adore my 6-year-old neighbor upstairs, and affectionately refer to her in conversation with her mom as Miss Fancy Feet, because that little girl is full of energy—and lots of noise—when she gets home from school."

Construction, doorbells, leaf blowers, and slamming doors can all delay her work, but Gilbert tries to make the best of it. "Noise is like weather—wait a few minutes and it’ll pass. In the meantime, balance the checkbook, fold a load of laundry, send emails, clean off your desk ... there’s always something to do to keep productive."

Sometimes, expensive insulation still isn’t enough to keep outside sounds from leaking in. LaVoy, who primarily works in studios, says, “If somebody’s doing construction on an office three floors above you, you have to send somebody up there to find out what’s going on, because you can only soundproof so much."

15. IT’S PHYSICALLY DRAINING.

Reading books all day may sound like a dream job to some people, but it’s physically demanding work. Vance says the one thing people underestimate most about the job is the amount of stamina it requires. “It’s not just about having a good voice,” he says. “If you think you want to do audiobooks, go to your bedroom and pick a book off the shelf. Sit down and read to yourself out loud for an hour. Take a break for a few minutes, then come back and do it again for an hour, and again for an hour. Do that five days in a row. If you enjoyed it, then you can take the next step, but if you found it exhausting and you couldn’t maintain the same tone throughout, then maybe you should think about doing something else.”

16. THEY AVOID GOING OUT—AND EATING CHEESE—BEFORE RECORDING.

To maintain a strong voice, audiobook narrators need to avoid picking up certain habits. Smoking, drinking, and eating foods that cause phlegm build-up (like dairy) are all quick ways to sabotage a recording session. Even just going out to a social event prior to a gig is enough to strain the vocal cords.

“Something my close friends and family have learned to cope with is that I can’t go to bars or restaurants the night before I’m going to record a book, which is a lot of nights,” LaVoy says. “Whether you realize it or not, the ambient sound in a restaurant means that you’re talking a little louder the whole night. The microphone is like a microscope: It hears everything. So if my voice is tired I’m not going to have the elasticity I need.”

Vance also tries to avoid having too much fun on a work night. At the same time, he acknowledges that taking perfect care of his voice is easier said than done: "There are things you should definitely not do, which is go out late at night, smoke cigars, drink too much, go screaming at football games, but we all make those mistakes."

17. YOU NEED TO LOVE READING TO LOVE THE JOB.

All the audiobook narrators we spoke to share something in common: They’re enthusiastic readers. Being a successful narrator requires an actor’s instinct and physical endurance, but what the job really boils down to is to be able to read for hours without getting bored. “If you don’t love reading it’s absolutely torture,” LaVoy says.

13 Secrets of Obituary Writers

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When Chicago Sun-Times obituary writer Maureen O’Donnell sits down to assess the lives of the recently departed, she feels less like a journalist and more like a historian. “I sometimes feel like I’m a frustrated history teacher,” she tells Mental Floss. “I get to teach a lesson every day and share it with readers.”

Unlike death notices, which only recite basic facts about the deceased, or funeral eulogies, which offer impassioned remembrances from loved ones, obituaries are a written memorial of a person’s legacy published for the world to see. Instead of dwelling on death they celebrate life, from the most recognizable celebrity to the quietest neighbor. They prove that almost everyone has a story to tell, and it’s sometimes only after a passing that people realize exactly how a person has left their mark in the world.

O’Donnell recalls a 2010 death notice for a Montana resident named Jim Cole, which mentioned his interest in photographing grizzly bears. Only after excavating details of his life did she realize Cole is the only person in North America to survive two grizzly attacks, 14 years apart. “They called him Grizzly Jim,” she says. “He wore an eyepatch because the second attack left him without an eye.” (Cole died of natural, not wildlife-related, causes at age 60.)

For more on how obituary writers approach the delicate art of human posterity, we asked several of them—including O’Donnell—to tell us about their work. Here’s what they had to say about a life spent covering death.

1. THEY LOOK FOR THE “ROSEBUD” MOMENT.

John Pope, who writes for the Times-Picayune in New Orleans and assembled a book of obituaries, Getting Off at Elysian Fields, says that the goal of his work is to discover the “Rosebud” moment of an individual’s life. (That's a reference to the 1941 film Citizen Kane, and the desire of a reporter to define the mysterious dying word uttered by wealthy business magnate Kane.) “I look for ‘Rosebud,’ what makes a person tick,” he says. “When you talk to relatives, they talk about how he loved family, how he loved life, but you need to keep going and dig deeper.”

In 2009, Pope was tasked with profiling William Terral, a beloved pediatrician and gardening hobbyist. While the former was a noble career, Pope found his real jewel in the fact that Terral was once so struck by the bag of plasma separated from his blood during a medical procedure that he took it home, hung it from an IV hook, and pumped the liquid into the ground to see if it would help his garden grow. “His hibiscus flourished,” Pope says. So did his obituary.

2. IT’S ACTUALLY A PRETTY UPLIFTING JOB.

The stereotype of obituary writers toiling under the shadow of death, constantly aware of the fragile nature of life, isn’t exactly accurate. According to Pope, some family members have such fond memories of the deceased that talking to them can provoke a lot of amusement. “With Edward ‘Bud Rip’ Ripoll, a saloonkeeper, I had to ask his daughter to stop because I was laughing so hard and the stories were so good,” he says. (Ripoll was a Budweiser fan, and his urn was inscribed with the dedication, “This Bud’s for you.”)

O’Donnell describes it as “uplifting” work. “You’re frequently writing about people who made a difference in the world, large or small. The end of life is always sorrowful, but with someone like Mary White, who lived to be 93 and started the La Leche League [to normalize public breastfeeding] in her living room that now has tens of millions of members across the globe, that’s inspiring.”

3. THEY SOMETIMES KNOW WHEN DEATH IS IMMINENT.

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Obituary writers have all kinds of information channels when it comes to mortality. Funeral homes may call to notify them; death notices in their paper or in another might provide a clue that a lesser-known person’s life is worth investigating further. Or they may simply be tipped off that the end is near. “For Barbara Harris, who was a founding member of Second City, one of my co-workers heard she was ill,” O’Donnell says. “I was able to prepare the obituary in advance, so when the time came, there was something comprehensive for readers available.”

Other times, that information can be a little off. When an editor was sure a prominent celebrity was going to die, Pope was told to prepare a lengthy obituary. “It was Paul Prudhomme, a chef who a line editor was convinced was going to launch to glory at any moment," Pope says. “He died 27 years later.”

4. THEY NEED TO BE READY FOR AN EMOTIONAL DELUGE.

Mike Bodine, who writes for the Sheet in Mammoth Lakes, California, says that an obituary writer will often be the first person a relative of the deceased has spoken to in depth about a loved one’s passing. “They can be really distraught,” he says. “It’s a matter of waiting it out while people just let their heart out. You can’t always use what they’re saying, but just listening and being patient can help open people up. It can feel a little bit like handling the body itself. You don’t want to push people.”

5. THEY CAN GET CAUGHT UP IN FAMILY SQUABBLES.

Phoning family members to collect memories of the recently deceased can be a sobering experience. Bodine says that children of the deceased can sometimes try to use an obituary to vent about personal vendettas. “When someone has passed and a lot of money and kids are involved, it can turn into animosity,” he says. “Someone will say a sibling is screwing them over on money. It’s just distortion you have to wade through.”

6. FAMILIES CAN GET UPSET AT THEM.

While an obituary writer’s job is to celebrate life, that doesn't mean they exclude the less-flattering components. When he was writing about a local politician, Pope discovered that he had once been to prison for misappropriating campaign funds. When he mentioned that in the obituary, the man’s daughter phoned in an uproar. “She asked why we were doing that. I told her it was because it was the truth.”

O’Donnell has had similar experiences. “Unfortunately, in Chicago, a lot of politicians have been investigated and convicted of corruption," she says. "It gets reported at the time it happened and readers would have known about it. It would be a disingenuous, fraud obituary if you didn’t include it.”

7. OTHER TIMES, PEOPLE LIE.

Family members may also omit certain facts. Because obituaries are perceived as the last word on many people, relatives and friends sometimes lean into the idea it should be a hagiography. “With [socialite] Mickey Easterling, no one was going to tell me her age,” Pope says. “I had to cite public records, which I’ve never had to do before.” On another occasion, the deceased’s loved ones refused to inform Pope that a suicide had occurred. He found out the truth months later, after listing the cause of death as “undetermined” in the obituary.

8. IT’S BETTER TO DIE ON CERTAIN DAYS THAN OTHERS.

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If you want a well-read obituary, try to die on a Friday. According to Pope, people who expire that day of the week are more likely to be targeted for inclusion in the Sunday edition of the paper, which affords more space and more time for the obituary writer to do a thorough job. “Dying on a Friday will get you more play on a Sunday,” he says. Holidays are also ill-advised times to make an exit, as reporters with dedicated beats (politics, movies, sports) aren’t usually around to assist in reporting notable deaths in those fields, and readership is down.

While you'd think the dying and their associates would have more pressing issues, sometimes they prioritize that recognition: In 1936, King George V's physician injected the monarch with enough morphine and cocaine to hasten his death in time for the next morning's papers, rather than the less-desirable evening editions.

9. PEOPLE CAN BE A LITTLE NERVOUS AROUND THEM.

When an obituary writer becomes well-known in the community, their very presence can portend bad news. If Pope needs to phone someone for any reason other than someone’s passing, he’ll sometimes begin the call by saying, “It’s Pope. No one died.”

That slight unease can work both ways. Once, Pope walked into a social gathering where three people whose obituaries he had already written and banked for future use were standing. “I just kind of stopped,” he says.

10. THEY GET INVITED TO FUNERALS.

Obituaries are often treasured by families who appreciate how a writer has summarized and memorialized the deceased. Sometimes, that gratitude can extend to invitations to come to the funeral. “That happens with some frequency,” O’Donnell says. “I went to the services for a rock concert roadie, who I didn’t know, but he worked a lot of rock concerts I went to the in 1970s. I met a lot of people there who went to the same concerts.”

Other times, they’ll be dispatched to cover the funeral for the purposes of writing a piece. “I went to Al Copeland’s funeral, the founder of Popeyes Chicken,” Pope says. “There were 24 white Bentleys, a horse-drawn hearse, and a band playing ‘My Way.’” The solemn music continued until the procession reached the grave, at which point they broke into “Love That Chicken From Popeyes.”

11. CERTAIN PHRASES CAN ANNOY THEM.

Work the death beat long enough and certain recurring phrases begin to wear on a writer’s patience. Pope dislikes using the term the late to precede a decedent’s name. “What’s the point?” he says. “Can we get over that?” He also dislikes funeral service because “it’s redundant,” and avoids using “natural causes” as the reason for a death whenever possible, because it's non-specific. "Always get the cause of death," he says.

12. SOME PEOPLE USE OBITS TO TAKE REVENGE.

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O’Donnell says she's struck by the more contemporary practice of “revenge” obituaries, which are penned by family members and tend to criticize their departed relative for allegations relating to abuse or other personal reasons that have prompted a vendetta. Pope recalls a time when a widow sent in a death notice to his paper claiming her late husband’s law firm had sent him to an early grave. “We spent a day with lawyers de-fanging it,” he says.

13. THEY HAVE THEIR OWN AWARDS SHOW CALLED “THE GRIMMYS.”

Acting as a kind of unofficial trade organization, the Society of Professional Obituary Writers invites devotees of the dead to exchange information on their work and attend functions like ObitCon. Each year, awards—known as the Grimmys—are awarded for best long- and short-form obituaries, as well as for lifetime achievement. The trophy resembles a tombstone. “I was nominated last year,” Pope says.

11 Secrets of Tour Directors

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Tour directors get paid to travel the world, dine at incredible restaurants, and sleep in comfy hotel beds. Of course, there’s a lot more to the job than merely hoisting a brightly colored flag and rattling off pertinent facts. Some would even describe the work as exhausting, both physically and mentally. Unlike tour guides—who provide local expertise about a city or attraction and generally don't have to travel far—tour directors book gigs across the country or abroad via tour operation companies, handle the pre-trip planning, and conduct the tour, all while fixing the problems that pop up along the way. To find out what their day-to-day work is really like, Mental Floss spoke with three tour directors (or managers, as they're also known). Here’s what they had to say about an occupation that many label a “dream job.”

1. FORMAL TRAINING IN TOURISM ISN’T REQUIRED.

While some tour directors hold certificates in tourism and hospitality management, this isn’t a strict requirement, and professional directors come from a range of educational backgrounds. Kimberly Fields-McArthur, an American tour director based in Australia, has a degree in biblical studies and archaeology, and Anne Marie Brooks, a former tour director turned cruise ship worker in Orlando, has a background in musical theater.

More important than education or training: their skills. Tour directors must be highly organized, adept at speaking in front of large groups, and people-oriented. "A lot of it is a personality thing versus a training thing," Brooks says. "You can’t train someone to have a personality to work with people.”

2. WHEN THEY’RE ON A TOUR, THEY’RE ON CALL 24/7.

While they might get to spend the night in a nice hotel, the sleep of a tour director is often interrupted. Brooks, who used to lead city tours for high school performance groups, recalled a time when a large group of rowdy, drunk men stayed on the same floor of a hotel as the girls in her group. Although she was staying on a different floor, she received word around 3 a.m. that the boozed-up bros were making some of the girls—and adult chaperones—uncomfortable, so she went down to the front desk to sort it out. No other rooms were available, but the hotel agreed to hire a security guard to sit in the hallway for the duration of their stay.

Similarly, Fields-McArthur says she’s been forced to respond to issues in the middle of the night quite a few times. “One of them was a gentleman who made a very bad decision about what height he could jump into the pool from and ended up breaking his foot,” she says. “That was 2 o’clock in the morning.”

3. THEY HATE IT WHEN YOU CALL THEIR JOB A “FREE VACATION.”

“There’s nothing about what I’m doing right now that is me on vacation,” Fields-McArthur says. “If I am on vacation, it means I am not doing my job and you are probably not having a good time.”

Kathi Thompson Cullin, a tour director based in Grand Rapids, Michigan, adds: "I was up at 6 o’clock this morning and didn’t go to bed until midnight doing my paperwork.” When they're not traveling, they're handling all the pre-trip arrangements: crafting the itinerary, ordering tickets for activities, taking care of transportation and lodging, and following up with venues to make sure they haven't forgotten about their reservations (a common problem). Plus, there's the added challenge of shepherding dozens of people around a city that's unfamiliar to them, which isn't exactly a walk in the park, either.

4. THEY GO THROUGH A LOT OF SHOES ... AND LUGGAGE.

If you’re looking for a job that forces you to stay active, tour directing might be the profession for you. Thompson Cullin and Brooks say they walk so much they burn through three or four pairs of sneakers per year. (Pro tip: If you’re looking for comfy travel shoes, they both swear by their Skechers.) Suitcases tend to be another casualty of the job. Thompson Cullin says she stopped buying expensive luggage because it would just end up “beat up and broken with the wheels off” by the end of the year.

5. THEY’RE TRAINED TO ANTICIPATE THE WORST ...

People get lost. Accidents happen. Natural disasters strike. Tour directors have to be prepared for the worst-case scenario. “If I’m leading a trip to Indonesia, I need to know volcanoes might be part of the process of being there, and earthquakes might be part of the process,” Fields-McArthur says. So educating herself about potential disasters—and how to deal with them—is part of her pre-trip research.

Things can go wrong with the guests, too. "I’ve had trips where people have gotten very sick," she says. "I had one trip where I had seven people end up in the hospital at different times for completely different reasons. I’ve seen broken bones and illnesses and hospital stays for days on end, where we ended up having the trip continue on to a different country and we had to leave them behind.” (In those instances, the tour director notifies the tour company, which follows up with anyone injured and left behind to ensure they have travel arrangements once they recover.)

6. ... BUT IF SOMETHING LESS SERIOUS GOES WRONG, YOU PROBABLY WON’T KNOW ABOUT IT.

Problems arise more often than you’d expect. A misspelled name could result in the hotel not having any record of a 50-plus person reservation—this once happened to Thompson Cullin—and businesses often forget that large groups are scheduled to come in on any given day. “So many things go wrong on a day-to-day basis that our guests will never know about,” Brooks says. One time, a restaurant she took her group to was understaffed, so she stepped in, grabbed a pitcher of soda and plates of food, and started refilling their glasses and serving them—all while playing it off like she was merely mingling with the group.

The job is hard work, but tour directors never let it show. Fortunately, Thompson Cullin was able to fix the hotel reservation error before her guests ever found out about it. “Think of me as a duck floating on the water,” she says. “To the human eye I’m looking very peaceful floating along, not a care in the world, but underneath my feet are paddling like crazy just to stay afloat.”

7. THEY REALLY LIKE TALL PEOPLE.

While guests do get separated from the group from time to time, tour directors do their best to avoid it. In addition to holding a flag or umbrella at the front of the line to help guests find their way, they have another trick up their sleeve: “What I usually do is try to make friends with somebody who’s very tall in the group,” Fields-McArthur says. She'll ask if they'd mind being the last person in line; that way, when she looks back and sees their head bobbing above the others, she knows that the group didn’t get split up. (Of course, this doesn’t stop the occasional straggler from ditching the group any time they get distracted by a gelato shop or chic boutique.)

8. SOMETIMES THEY HAVE TO BREAK UP FIGHTS.

When you take a big group of strangers from diverse backgrounds and send them on a trip together, it doesn’t always end well. Thompson Cullin said part of her job involves playing mediator and preventing disagreements from escalating. The most extreme example of this is the time when she had to physically break up a fight in the hotel lobby between two women who weren't getting along on her tour. When tensions reached a boiling point, one woman raised her arm to hit the other, but Thompson Cullin arrived in the nick of time. “I grabbed both of their arms and said, ‘Come with me now,’” she says. They did cooperate, but only after they received a warning that they’d be kicked off the tour if they continued to quibble.

9. THEY OFTEN DEPEND ON TIPS.

The median wage for travel guides—those who "plan, organize, and conduct long distance travel, tours, and expeditions for individuals and groups"—is $25,770 annually or $12.39 hourly, according to 2017 data from the U.S. Bureau of Labor. However, Fields-McArthur says many U.S. tour companies pay directors by the day, and wages range from $100 to $300 per day (on the lower end of the scale) to roughly $400 per day for higher-paying jobs. For directors in the former camp, tips are essential. “On some of the older adult tours, sometimes they give you $5 in an envelope and say, ‘That was the best trip of my life,’ and you’re like, ‘Great, I can’t pay my bills now,’” Fields-McArthur says with a laugh. If you’re on a tour and you're unsure how much to tip, check the information packet provided by the company. They usually include tipping guidelines.

10. THEY MEET SOME INTERESTING CHARACTERS.

Tour directors see a steady stream of fascinating people from around the world. One of the most memorable characters that Thompson Cullin ever encountered was a “sweet little old man” from New Jersey on a tour of Sedona, Arizona, who happened to be an ex-con and “retired” member of the Mafia. “He said to me at lunch, ‘You know what Kathi, I like you. You got moxie. Here’s my card. Anybody ever gives you trouble, you call me and I’ll take care of them,'” she says. She thought he was joking at first. He wasn’t.

11. THEY NEVER GET TIRED OF THE AMAZING SIGHTS.

Sure, they may get sick of certain activities—Brooks, for example, has had her fill of Radio City Music Hall—but awe-inspiring sights like the Grand Canyon become no less impressive with repeated viewings. “I never get tired of it. That’s probably the one question I get asked all the time,” Thompson Cullin says. She also enjoys witnessing how her guests react to the sights they’re seeing. “My biggest perk is to see people’s faces transform into childlike wonder when they see things for the very first time—things that they have always wanted to see.”

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