18 Secrets of Criminal Defense Attorneys

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It's one of the more thankless jobs in the legal arena. Criminal defense attorneys, who stand beside clients accused of everything from minor offenses to mass murder, must mount the most effective defense of their client possible no matter how heinous the crime. While their work enforces a person’s constitutional right to a fair trial, some observers chastise them for representing society's villains.

In their view, that’s missing the point. In addition to making sure the scales of justice are balanced, criminal defense attorneys find satisfaction in tackling cases with high stakes. "It's an all or nothing game," says Jeffrey Lichtman, a New York-based attorney who has represented John A. Gotti and accused Mexican drug lord Joaquin "El Chapo" Guzman. "It's win or lose. There is pressure, excitement, and responsibility in being a criminal defendant's only protector and support."

To get a better understanding of this often emotionally draining work, Mental Floss spoke with three high-profile defense lawyers. In addition to Lichtman, we talked to Chris Tritico—the subject of the first episode of Oxygen’s In Defense Of docuseries premiering June 25, and who represented Oklahoma City bomber Timothy McVeigh in 1997—as well as Bryan Gates, practicing in North Carolina. Here’s what they shared about life as a devil’s advocate.

1. ATTORNEYS DON'T ALLOW THEIR PERSONAL FEELINGS TO TRUMP DUE PROCESS.

Some defendants have clearly committed terrible crimes, but they still have constitutional rights—so attorneys don't let their personal feelings about a crime get in the way of a client's defense. “There’s never been a day I stood up for someone accused of a crime where I would endorse that crime,” says Tritico. “I don’t justify the act of blowing up a building and killing 168 people. But McVeigh has to be protected and his rights have to be protected. People like me have to be willing to stand up and say, ‘I will stand up for you.’ You do it for McVeigh and you do it for everyone.”

2. BONDING WITH CLIENTS IS KEY, REGARDLESS OF THE CRIME.

It can be hard to find common ground with someone accused of misdeeds that could land them life in prison or even a death sentence, but defense attorneys say that there’s usually a way to relate to their clients as human beings—and the case will be better off for it. Lichtman became friendly with Gotti by discussing family; Tritico found McVeigh to be amiable. “I wanted Tim to like me and I wanted to like him,” he says. “I wanted him to trust my decisions. It doesn’t happen every time, but the vast majority of the time, I like them.”

3. THEY RESEARCH JURORS' BACKGROUNDS.

A criminal defense attorney addresses a jury

Examining a potential juror, known as voir dire, is an art. Both defense and prosecution want people in the jury box who can be swayed, though circumstances are usually stacked against the defense. "The jury is coming in ready to convict, as no one generally supports crime," Lichtman says.

When quizzing would-be participants, Lichtman talks fast: "I’m speaking a-mile-a-minute, looking to get the potentially problematic jurors to either knowingly or unwittingly expose their natural biases so that I can get them kicked off the panel for cause. The jurors who I think can keep an open mind or are anti-police I will not question at all, because I’m afraid they’ll reveal those biases and get struck by the prosecutor when he uses a peremptory challenge [an objection to a juror]."

Once in court, Lichtman focuses on finding the one person in the box of 12 to connect with. “I look up the backgrounds of jurors,” he says. “I’m looking for anything in the background I can exploit in order to tailor my summation to something that’s happened in their lives.”

4. THEY'RE ALWAYS WATCHING THE JURY'S BODY LANGUAGE.

Keeping tabs on a jury means being able to assess which direction they’re leaning. Lichtman says body language can tell him a lot. “You can feel how a trial is going,” he says. Jurors who laugh or smile at his jokes are on his side. Jurors turning away from him are not. “You can tell who’s following you. They’re energized by your arguments.”

Evaluating how jurors are reacting allows Lichtman to make real-time adjustments to his arguments. "As I’m questioning a witness or beseeching the jury during a summation, if I see someone turn away from me, I keep that juror in mind and what may have turned him or her off, and try to rectify or address it down the road," he says. "If I have someone laughing, I know that there’s a juror who may not be acquitting my client but he or she is at least open to it, so I spend a lot of time working on them."

5. THERE’S A REASON THEY STAND SO CLOSE TO THEIR CLIENTS.

A criminal defense attorney stands near his client

The image of an attorney standing up next to their client as the verdict is being read is usually interpreted as a sign of solidarity, but lawyers may have another reason. Tritico says that early in his career, he took on a client charged with aggravated robbery. Despite Tritico’s advice to take a plea bargain, the man took his chance at trial—and lost. His sentence was 40 years. “I was looking at the jury as the verdict was being read and felt something moving,” he says. “He had passed out. From that point forward, I always grab my client by the arm to make sure that doesn’t happen again.”

Sometimes, it's the attorney who might need the assist. According to Tritico, hearing a man being sentenced to death, as he did with McVeigh, "might be the most sobering thing you'll ever hear in your life."

6. A CLIENT CAN BE THEIR OWN WORST ENEMY.

The adage about never, ever talking to police without an attorney present? It’s probably the single best piece of advice any defendant will ever get, yet many still refuse to let the message sink in. “I can’t think of anyone who has ever talked their way out of being charged,” Gates says.

It doesn’t stop there, though. Defendants idling in jail before their court dates can wind up digging themselves an even deeper hole. “They’ll write letters to people. The district attorney, at least in North Carolina, can get a copy. It might not be an outright confession, but there can be things that won’t put them in the best light. Phone calls are the same.” If they're upset with their counsel, some clients will even write letters of complaint to the DA or a judge, which might let slip some damning information that can be used against them later. “That will just devastate a case," Gates says.

7. THEY GET HATE MAIL.

A hateful message is written out on paper

Representing public figures like John A. Gotti, the son of notorious mafia figure John Gotti, often leads to attorneys being damned by association. Lichtman used to get hate mail, which later morphed into hate e-mail and other displays of contempt. “I’ve been spit on walking into court,“ he says. “I’ve been [called names] while sitting at the defense table by a witness walking off whose clock I just cleaned.” None of the vitriol has impacted Lichtman’s drive to mount the best defense possible for his clients. “I’ve never once apologized for what I do. Representing a suspected murderer does not mean I’m pro-murder.”

8. INNOCENT DEFENDANTS CAN MAKE THEIR WORK HARDER.

It might seem like an innocent client would be easier to defend. But according to Gates, having a strong belief that a client is falsely accused creates additional strain on the defense. “It’s very stressful because you’re really identifying with the person,” he says. While no attorney wants to see any client found guilty, it can be gut-wrenching to know the person might be punished for something they didn’t do. “We had one lawyer here [in North Carolina] who worked for 15 years for someone he felt was wrongfully accused, and he was ultimately able to prove it.” But that's unusual—more often, attorneys suspect their clients are innocent and have to look on as juries convict them.

9. SOMETIMES THEY GIVE THEIR CLIENTS MAKEOVERS.

A man admiring himself in a mirror in a menswear shop

If a defendant is partial to ripped jeans and heavy metal t-shirts, attorneys will often advise them to spend some time shopping. “It’s not about creating an illusion,” Tritico says. “But if someone comes in with, say, a mullet, I’m taking them to the barber. We’re buying slacks and a button-down shirt. You need to show respect for the system.”

10. THEY LOVE THE EXCITEMENT—BUT TRIALS DON'T MOVE AS FAST AS YOU THINK.

Ask a criminal defense lawyer why they chose that legal subspecialty and the most common answer is that nothing gets their blood going more than a case with high stakes. “Cases move faster and they’re just more interesting than civil cases,” Gates says. “There’s nothing worse than an extended conversation about Article 2 of the Uniform Commercial Code. It’s just more interesting to talk about a bank robbery.”

That said, no trial moves along at the speed presented by true crime documentaries or popular fiction. “Trials are not interesting to watch," Gates says. "They take a long time and many stretches are just boring. CourtTV, when they would put a camera in the court room all day? Like watching paint dry.” While many trials are over in three to five days, some take weeks or even months. In 2013, jurors spent seven weeks on the federal trial of notorious Boston gangster James "Whitey" Bulger and another five days deliberating on a verdict. (Guilty on 31 counts, including extortion and involvement in murder.)

11. THEY DON’T STAND UP AS OFTEN AS YOU THINK.

A serious-looking lawyer standing up and arguing her case in court

Another popular television trope is the defense attorney pacing, gesticulating, and thumping tables in an effort to exhibit some swagger in front of a jury. While rules for grandstanding vary by state, Gates says that, at least in North Carolina, he doesn’t spend a lot of time on his feet. “We have to question all witnesses from a seated position behind the counsel’s table,” he says. “We can’t pace around the room or pound on a rail. Most judges are not going to let you do a lot of dancing in front of a jury.”

12. THEY THRIVE ON CAN’T-WIN CASES.

Sometimes prosecutors are so determined to nail defendants—particularly in federal trials where ample government resources can mount suffocating cases—that defense attorneys see no obvious way to win. For Lichtman, that’s part of the appeal. While Guzman has yet to go to trial, Lichtman successfully defended Gotti against a litany of racketeering charges in 2005. “When I took on the 'El Chapo' case, I got calls from lawyers I respect saying, ‘You’re crazy, you don’t need this,’” he says. “What am I doing this for if not to take this case? How do you not want to take on challenging cases?” And the greater the obstacle, the more Lichtman prepares. “The more you work, the more you understand the facts, and the better your chances at trial.”

13. THEY BELIEVE THE BAIL SYSTEM IS BROKEN.

A car is parked in front of a bail bonds office

Jailed for a crime? You might be innocent until proven guilty, but that presumption doesn’t mean you’re free to walk the streets. Gates believes the bail system for freeing jailed clients is fundamentally unfair and designed to force plea bargains favorable to the prosecution. “They will reflexively argue for $250,000 bail when a person is unemployed,” he says. “There’s no chance a person could post it. A bondsman will charge at least $20,000.” In the Bronx, for example, the average wait time for a jury trial is 827 days. The longer someone is forced to live in a cell, the easier it is for prosecutors to make a deal—and avoid the dice roll of a jury trial.

14. PUBLIC DEFENDERS GET A BAD RAP.

While it’s true a high-profile attorney can deliver a compelling defense in exchange for a sky-high bill, the stereotype of public defenders assigned to indigent clients as being incompetent is undeserved. “It’s mostly television that gives them the bad rap of being an overworked, under-prepared lawyer,” Tritico says. “But at any of the public defender’s offices I’ve been in, they do good, solid work. It’s a rare day I see someone there who isn’t working as hard as I’m working when I’ve been retained.”

15. THE TRUE CRIME TV CRAZE IS CHANGING THEIR APPROACH.

Every week seems to bring a new docuseries obsession, from Making a Murderer to The Staircase. For lawyers addressing jurors, they have to factor in what these shows have "taught" viewers about the criminal justice system, even if it's not quite accurate. "True crime shows on TV have turned every layperson into an expert in their minds," Lichtman says. "So juries are less likely to believe expert witnesses, police officer witnesses, and prosecutors and defense lawyers because they know better."

Instead of fighting it, Lichtman leans into it. "For me, I don’t mind this new mindset because I play into juries’ natural skepticism in my theory of defense. I exploit the facts that seem impossible to believe, even when true, and beseech the jury to use their common sense gained from a lifetime of experience. And TV watching."

16. PUBLIC OPINION CAN INFLUENCE CASE STRATEGY.

Newspapers are stacked in a pile

Criminal cases can often draw local or national headlines, making prospective jurors aware of the personalities and details involved. A good attorney will always take notice of which way the public tide is turning while preparing a defense. "Public opinion has a huge impact on how I handle a case," Lichtman says. "After all, the jury is a small slice of that public opinion going into a trial, and I need to persuade them or dissuade them during my brief time before them. So it’s important to know what I’m dealing with beforehand. What are the areas of concern or preconceived notions for me at a trial that I need to develop or combat?"

Not doing so, Lichtman believes, is a gross oversight: "A lawyer who does not do his due diligence before the trial starts in learning what public opinion is about his client, or the conduct allegedly committed by his client, is a lazy fool."

17. THEY DON'T HAVE AN OBLIGATION TO DISCLOSE A CLIENT'S ADMISSION OF GUILT.

A lawyer walks away from a crowd of people

If a defendant decides to use their lawyer's office as a confessional, their counsel is under no obligation to turn around and pass that information along to law enforcement. "If a client discloses his guilt to me, I’m obligated to do one thing and one thing only," Lichtman says. "Not let him lie on the stand while under oath."

Defendants don't often testify on their own behalf anyway, but that kind of admission would make sure they don't. "It’s not the defense lawyer’s obligation to do anything but fight the government’s evidence. The search for the truth in a trial does not necessarily include me, the defense attorney," Lichtman says.

18. CLIENTS SOMETIMES WANT ADVICE BEFORE COMMITTING A CRIME.

A gavel rests in front of law books

It is legally and morally forbidden for lawyers to counsel anyone on the best way to commit a crime, but that doesn’t stop people from asking anyway. "I get it a lot, even today," Lichtman says. "'If I do this, is this OK?'" Lichtman will tell them what’s legal "up to the line" and no further. "All the advice is legal and above-board. I treat every conversation as if someone is listening."

All images courtesy of iStock.

13 Behind-the-Scenes Secrets of Dog Show Handlers

Dog handler Kellie Fitzgerald poses with her English Springer Spaniel 'James' after winning Best in Show at the Westminster Kennel Club's Dog Show in 2007
Dog handler Kellie Fitzgerald poses with her English Springer Spaniel 'James' after winning Best in Show at the Westminster Kennel Club's Dog Show in 2007
TIMOTHY A. CLARY/AFP/Getty Images

Every year, roughly 3000 dogs from around the country flock to Madison Square Garden to strut their stuff at the Westminster Kennel Club Dog Show. In all, some 190 breeds can enter the ring, each competing to look and act exactly as required for their breed’s ideal standard. But it takes a lot of hard work from dedicated handlers to produce a dog that can compete with the best of them. “What you see at Westminster, that’s the very final touch,” says Karen Mammano, who handles dogs with her husband Sam. “That’s the final product of everything we do.” We talked to a few handlers who have been at Westminster about what goes into training a dog with a shot at Best In Show.

1. The dogs have treadmills.

Among the qualities the judges take into consideration is the dog’s trotting pace. Many handlers put their pups on doggy treadmills set at a certain speed to get them used to keeping a particular trot. “It teaches them foot timing and the right kind of gait we want them to have,” Mammano says.

Some doggy treadmills cost more than $1000. But, according to dog handler Sharon Rives, that’s just part of these athletes’ training routine. “They’re developing their muscles just like any athlete,” she says, “any runner or football player or any athlete that has to train muscles to do something over and over again.”

2. Soup cans might be a dog handler’s best friend.

Judges also look closely at a dog’s stance—how it holds itself while standing still. “It’s kind of their supermodel stance,” says Rives. Every breed has an ideal stance, but teaching a dog to maintain that position while a judge pokes and prods often takes some creative training techniques. According to Rives, when her parents trained dogs in the 1980s, they used to have the dogs stand on four soup cans placed the correct distance apart.

“Everybody has their own way of doing it,” she says. “Now I have what we call stacking blocks, sort of a wooden device with four feet on it for the dogs to stand on and it’s adjustable. I start when they’re puppies with that and they stand on it for a couple minutes and as they get older they spend more time on it, maybe 15 or 20 minutes a day, to help train their muscles and body to remember to stand in that correct position.”

3. The dogs have ridiculously long names.

'Flynn' the Bichon Frise, with handler Bill McFadden, poses after winning 'Best in Show' at the Westminster Kennel Club 142nd Annual Dog Show in 2018
'Flynn' the Bichon Frise, with handler Bill McFadden, poses after winning 'Best in Show' at the Westminster Kennel Club 142nd Annual Dog Show in 2018
TIMOTHY A. CLARY/AFP/Getty Images

Professional pups have very fancy monikers that reflect their pedigree. For example, Rives’s Australian Shepherd answers to “Wiggle” but her full name is “Veritas Sexy and I Know It.” “Typically the prefix of the name is the kennel the dog is from,” she explains. “Veritas is my kennel name, so whenever I breed a dog, every dog has the word veritas in their name.” As for the rest of Wiggle’s full name, Rives says the litter theme was Top 40 Songs, so every puppy had a different song title in its name.

4. Handler cars must be inspected.

According to Mammano, the American Kennel Club inspects handlers’ vehicles before they can be listed as a "registered handler." What are they looking for? A car that could keep a dog alive in the most dire of conditions. “We have a generator, air conditioning, heat, a 30-gallon water tank,” she says. “We have to have fire extinguishers that haven’t expired and a heat monitor in the vehicle so if the air conditioning goes out the monitor knows. We’re pretty much self-contained.”

5. Dog shows aren’t natural.

Handlers are the first to admit that dogs weren’t made to trot around a ring. “Golden retrievers were never meant to run in circles in a show ring,” Mammano says. “They were meant to be out hunting and doing that job and other breeds were meant to be out pulling sleds. So I try and make it as fun for them as possible.”

6. There’s one quick way to get disqualified.

“If a dog bites a judge or a handler or another dog, that’s pretty much it for the rest of its career,” Rives says. “Aggression is not ever acceptable.”

7. You’re not a real handler until …

... you trip and fall in the ring. “I think we’ve all had a moment where we’ve fallen,” Rives says. “That’s always embarrassing. But I think I like to say that’s sort of like the dog show hazing. You haven’t been fully initiated into dog showing until you’ve completely wiped out in the ring.”

She also shares a hilarious story of one of her earliest shows, when she was just 16 years old. “Normally I use hot dogs or string cheese as bait, something I could put in my mouth, and I happened to only have liver that day, which I’m not gonna put in my mouth. I was wearing a suit that didn’t have pockets, but I had panty hose on so I thought I’ll just real slyly stick this in the waistband of my pantyhose under the flap of my jacket and when I need some bait I’ll just break off a little piece. Well, the liver made its way down the waistband of panty hose to my ankle and dog starts licking it. The judge is going, ‘Ma’am, the dog is licking your leg.’ I was just mortified.”

8. Handlers’ wardrobe choices are strategic.

When deciding what to wear for the big day, handlers have to make sure they’re not overshadowing the dog with fancy flair. “You want to dress to compliment the dog’s colors,” Rives says. “If you’re showing a black dog you don’t want to wear a black skirt because then you’re obscuring the dog.”

The more prestigious the show, the better the handlers dress. “We always joke that last week was fashion week for us because we were all trying to get suits for Westminster,” says Mammano.

And for the bigger shows, they invest in nice footwear, not only because they’re on their feet all day, but because their feet and ankles are going to be on TV. Rives is wearing the shoes she wore to her wedding. “They’re little silver ballet flats that have sparkly crystals on the toes,” she says.

9. It’s hard on the body.

Co-owner and handler David Fitzpatrick holds Pekingese Malachy after winning Best in Show at the Westminster Kennel Club Dog Show in 2012
Co-owner and handler David Fitzpatrick holds Pekingese Malachy after winning Best in Show at the Westminster Kennel Club Dog Show in 2012
Michael Nagle/Getty Images

“A lot of my peers have had their knees and hips replaced,” says David Fitzpatrick, a professional handler who works with the Pekingese breed. “You get tired just from being at the show.” And because dogs are always making left-hand turns in the ring, the handler’s left leg tends to take a beating.

10. They have lucky leashes, toys, and rubber bands.

Dog show people are quite superstitious. Fitzpatrick, for example, has a lucky leash. “I have one I’ve been using probably since 2004 because I know many dogs have had great success with it.”

Mammano won’t re-use a leash once it’s been used on a winning dog, opting instead to retire it. And she always wears three rubber bands around her arm to hold her number.

Also, Fitzpatrick says some owners carry around special toys for dogs, similar to the “busy bee” in Best In Show. “Most of these dogs do have a favorite thing and when you go into the ring and you can’t find that toy you do kinda go crazy like ‘Where is the busy bee?!’”

11. The dogs eat whatever they want.

Well, in the ring at least. “I had one dog way back in the early 2000s and all he wanted was filet mignon,” says Fitzpatrick. “He wouldn’t take chicken or liver, but the filet he would eat. So they get whatever they like. Or I had a Pomeranian that only liked potato chips. I had another dog who liked apples.”

12. Chalk and dryer sheets keep the dogs looking sharp.

Show dogs are some of the most pampered, well-groomed dogs in the world, but it takes a lot of work. “Every breed is going to have their own quirky thing they do to make the coat look a certain way,” Rives says. “One handler told me you should put dryer sheets on a wavy coat. Others say you should wash your dog’s coat in Dawn dish soap if you want it to be straight.”

Chalk is often used to make a dog’s coat look whiter, Fitzpatrick says. “Whatever it is to make the dog look better for the show, there’s probably a product out there for it.”

But according to Rives, grooming is a taboo topic among handlers because “people don’t want to share their secrets, and because there are things that are not allowed.” Indeed, too much grooming is considered cheating, so owners keep their tips and tricks to themselves. And if a handler sees another handler crossing the line, they’ll snitch. “It’s a self-regulating sport,” Rives says. “If you see somebody doing something they shouldn’t be, you’d report it.”

13. Best in show doesn’t come with a cash prize.

“You don’t win any money,” says Fitzpatrick, who won Best in Show at Westminster in 2012 with his Pekingese Malachy. “You get trophies and a lot of swag. We came home with bags of loot, but not one penny. It’s not about the money. It’s about competing at this historic event.”

This list first ran in 2016.

8 Secrets of Air Traffic Controllers

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iStock

As the United States enters into the second month of a government shutdown that began on December 22, 2018, federal employee shortages are becoming an increasing problem. On the morning of January 25, 2019, the FAA announced that due to air traffic control staffing shortages along the east coast, they were halting flights into New York City's LaGuardia Airport. It's a potent reminder that while pilots and flight attendants are key to making air travel safe, air traffic controllers—though less-visible—are just as essential in getting you from Point A to Point B.

The Federal Aviation Administration (FAA) employs more than 14,000 of them to choreograph the flow of airplanes on the ground and in the sky, whether that means using radar and other tools to direct aircraft at take off, communicating with pilots about flight paths and weather, or helping pilots land their planes safely. Take a look at these secrets of air traffic controllers to learn about their unique lingo, high degree of job stress, and occasional UFO sighting.

1. Many of them don't work at airports.

When you imagine an air traffic controller, you probably envision someone working in a tall glass tower at an airport. However, many controllers toil at either a Terminal Radar Approach Control (TRACON) facility or at a route center, which may be located far away from an airport.

According to air traffic controller Chris Solomon, who controls planes for the military, controllers in each of the three types of facilities have different responsibilities. “The typical tower controllers get the planes from the gate to the runway and then airborne to within five or so miles of an airport. The aircraft then becomes under the control of the approach controllers [TRACON],” he told the website Art of Manliness.

These TRACON controllers usually control the plane during its ascent and descent from the airport. When aircraft reach an altitude above 18,000 feet, the route center controller takes over, using radar to guide aircraft at cruising altitudes until the plane begins its descent. Then the approach controller takes the reins, followed by a tower controller who guides the plane’s landing.

2. Age is a major factor.

Some air traffic controllers begin their careers in the military, while others apply to the FAA’s Air Traffic Control Academy. But no matter how they enter the profession, they must have good vision, a sharp mind, and the ability to think quickly and clearly under pressure. The FAA requires that applicants be 30 years old or younger when they apply to the job, and controllers must retire at age 56, before most of them experience any age-related mental decline.

3. They have their own lingo.

Inside an air traffic control room

Pilots and air traffic controllers around the world must speak English to communicate (it's required by the International Civil Aviation Organization), but they also have their own flight-related language. This phonetic alphabetic and numerical system, which replaces letters (A to Z) and numbers (zero to nine) with code words, minimizes confusion and misunderstandings between air traffic controllers and pilots.

For example, controllers say “bravo” instead of the letter “B,” “Charlie” instead of the letter “C,” and “niner” instead of the number “nine.” (Theories explaining the origin of the code word “niner” differ, but aircraft enthusiasts speculate that the extra syllable differentiates it from the German word for “no” or distinguishes it from the pronunciation of the number “five.”) Air traffic controllers also have their own slang and, for instance, use the phrase “souls on board” to refer to the number of people on a plane.

The phonetic system is spelled out in detail in the FAA Order 7110.65 manual [PDF], along with other key code words, phrases, and procedures. Controllers call the manual their "bible," study it during training, and review it regularly to keep apprised of any updates and additions.

4. Pilots with heavy accents can frustrate them.

Although English is the official language of aviation, not all pilots speak it well. Air traffic controller Brandon Miller, who works for Potomac Terminal Radar Approach Control (TRACON) in northern Virginia, tells Mental Floss that it can be difficult to communicate with foreign pilots. “However, we are in the business of communication,” he says, explaining that learning to solve potential communication issues is part of their training. When talking to a pilot who has a heavy accent, controllers may speak more slowly, enunciate words more dramatically, and try to avoid changing routes as much as possible.

Stephen, an air traffic controller with the FAA, echoes Miller’s point. “We mainly just bitch amongst ourselves, say things very slowly, and do the best we can” when dealing with pilots who have heavy accents, he wrote on Reddit.

5. They alternate between stress and boredom.

An airplane and an air control tower

Because they’re responsible for thousands of lives 24 hours a day, 365 days a year, most air traffic controllers experience a high level of job-related stress. “We often miss birthdays, we work on holidays and weekends, and often operate on alternative sleep cycles,” Miller explains. Staying focused is essential, especially during times of busy traffic and bad weather, so most air traffic controllers take a break every hour or two, depending on the rules at their facility.

According to Miller, the diversity of tasks in his work day keeps his job challenging. At any given time, he may be directing Air Force One or other VIPs (from our country or a foreign one), sequencing commercial passenger jets into a variety of airports in the Washington, D.C. area, assisting police or paramedic helicopters, expediting military fighters and military transport planes, or looking for suspicious aircraft in the Washington, D.C. Special Flight Rules Area.

On the other hand, graveyard shifts and periods with less traffic can be tedious and dull. “Hours and hours of boredom combined with moments of sheer terror, as we like to say,” Stephen told Reddit. “But if you like the challenge and want to be where the action is, it's a great job!”

6. They're probably overworked.

In a 2011 article for The Daily Beast, Bob Richards, who worked as an air traffic controller at Chicago O’Hare International Airport for more than two decades, described his job as “thrilling, fulfilling, and utterly exhausting.” Richards noted that four of his coworkers died of sudden cardiac death, two died of pancreatic cancer, and many others suffered from stress-related gastrointestinal illnesses. In his early 40s, Richards himself suffered from atrial fibrillation, which eventually progressed into congestive heart failure.

A secret study conducted by NASA in 2011 found that almost one-fifth of controllers made significant errors, partly due to chronic fatigue caused by their lack of sleep and busy shift schedules. To combat fatigue and address controllers who were allegedly asleep on the job, the FAA issued a series of new rules that increase the mandatory time between controllers’ shifts.

7. UFO sightings definitely happen.

A screen showing radar

During the course of their careers, most air traffic controllers have personally spotted (or have a coworker who has spotted) some sort of unidentified flying object. UFO sightings are more common at night, when air traffic controllers may see an unexplained blinking light that doesn’t appear to be coming from an aircraft. But strange sightings aren't necessarily alien life forms—radar is so sensitive that it may pick up items such as clouds, a flock of birds, or even a large truck on the ground.

8. RObots won't be replacing them.

Commercial aircraft landing

Although air traffic controllers rely on radar and other technology to do their jobs, they’re not in danger of technology replacing them any time soon. With so many lives at stake, air traffic control will likely always require humans to ensure that automated systems function properly and technology doesn’t malfunction. And controllers enjoy the sense of satisfaction that comes with using their knowledge and skills to help passengers get from point A to point B safely. “There is a great amount of pride that my coworkers and I take knowing that safety of air traffic control is the last thing on passengers' minds when they get buckled in the airplane,” Miller says.

An earlier version of this story ran in 2017.

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