A Very Special History of The More You Know

Paradise Found Around, YouTube
Paradise Found Around, YouTube

For the past 29 years, NBC has devoted a portion of airtime that could otherwise be sold for substantial advertising dollars to provide brief reminders about basic human decency, teen issues, and social controversies. Efficiently packaged in 30-second increments and featuring recognizable faces, The More You Know campaign has become synonymous with lessons in ethics. Wrap up a serious conversation with your kid about drug use and they’re likely to respond by humming the campaign’s theme song. (“Da-da-da-dahhh.”)

But how did the network find itself the messenger for these widely celebrated (and widely parodied) spots? And did they really have any impact?

 
 

The idea of a public service announcement—a philanthropic use of airtime on television or radio to serve a greater good—started in the United States back in the 1940s, when stations allocated some of their commercial or program time to remind people about the war efforts under the guidance of the newly-formed War Advertising Council. The idea had been imported from the UK, which had long featured film reels on public safety tips, like how to cross a road. PSAs relied on truncated, catchy messages (“Loose lips sink ships”) to impart ideas with the limited time they had available.

After the Allied victory, the War Advertising Council became the Ad Council, and the scope of their mission changed from world-altering events to comparatively mundane topics. Aligned with mandates from the Federal Communications Commission (FCC), public service announcements attempted to balance special interests with objective information. In the late 1960s, for example, the FCC’s Fairness Doctrine took aim at tobacco advertising, with one PSA on the dangers of the habit airing for every three cigarette spots. The number of smokers in the U.S. actually declined before the FCC banned such advertising from airwaves altogether in 1971.

By the 1980s, the major networks (ABC, NBC, CBS) narrowed their PSA efforts by giving them a unique identity. ABC’s Schoolhouse Rock was among the most popular, using catchy songs to illustrate points about government or science. NBC aired One to Grow On, a series of cautionary messages about everything from chewing tobacco to finishing your homework, with Mr. T. and Michael J. Fox sharing their scripted wisdom.

 
 

In the late 1980s, Rosalyn Weinman, NBC's vice president of broadcast standards and practices, was approached by several nonprofit educational groups to see if the network might want to get involved in raising awareness for the teacher shortage affecting the country. Weinman reached out to former NBC creative director-turned-ad executive Steve Lance, gave him a slogan (“The More You Know”), and asked him to produce five test spots centered around the importance of teachers and education. While NBC wasn't crazy about the campaign, Weinman had support from her own team and from some marketable names working for the network.

“She said she had a few stars of NBC series willing to do PSAs. What I absolutely didn’t want to do was a talking-head campaign," Lance tells Mental Floss of not wanting to shoot videos where actors would stand or sit on a spare set and deliver their message. "Talking heads were absolute death.”

Instead, Lance wrote a series of spots focusing on bolstering the public perception of teachers by acknowledging famous educators throughout history like Aristotle and Albert Einstein and stretching Weinman’s slogan to “The more you know, the more you can teach.” Miami Vice co-star Saundra Santiago appeared in one of the spots, which began airing in 1989; so did news anchors Tom Brokaw and Deborah Norville, as well as L.A. Law co-stars Michael Tucker and Jill Eikenberry.

To help give the campaign a visual identity, Lance was paired with Steve Bernstein, a graphic designer who came up with the shooting star illustration that signaled the end of the segment. Bernstein tells Mental Floss he wondered why NBC was reaching out to freelancers rather than in-house employees. "Nobody else [at NBC] would do it," he says. "They were too busy, so Rosalyn had to go outside the network." Bernstein came up with a star that fit neatly under the "W" in the slogan.

Originally, the logo was filmed so it looked like it was in motion, not animated. “We didn’t have the budget for that,” Lance says. The familiar melody was composed by two-time Emmy winner Michael Karp, who also created the theme for Dateline NBC.

The spots garnered praise: Lance wrote a total of 17 that first year, all of them centered around the importance of educators—but Lance left after finishing that first batch when Weinman decided to go in a different direction: NBC was apparently concerned viewers wouldn’t be able to tell the difference between set-decorated spots and actual commercials, so Weinman reverted to the “talking head” premise.

 
 

Despite Lance's departure and the change of format, the series continued just as successfully as before. Its minimalist approach was attractive to actors who enjoyed delivering their lines in a loose and informal setting, and by 1996, director David Cornell herded in actors (including Courteney Cox, Jonathan Silverman, and Eriq La Salle) over a single weekend to tape spots for the entire year, often asking them to pare down their delivery so that it would fit into a 25-second block of time. (The last five seconds were reserved for the star graphic and Karp’s melody.)

The Ad Council, which had seen its role minimized over the years, would later take issue with the proprietary campaigns launched by networks, arguing that they were little more than stealth ads for their programs. To their point, NBC did appear to use at least half the casts of ER and Seinfeld. But the spots could sometimes net tangible results: In 1995, after a series of The More You Know spots on domestic violence, calls to the Domestic Violence Hotline went from 228 calls daily to quadruple that amount. The network earned a Public and Community Service Emmy for its efforts, and the campaign—which still airs on NBC—grew to include spots by the cast of Friends and a comedic take courtesy of The Office, as well as appearances by sitting presidents Bill Clinton and Barack Obama. You can watch some of the more well-known (and rather dated) spots below.

Hollywood's Brief Love Affair With Young Einstein Star Yahoo Serious

Warner Bros.
Warner Bros.

The theater owners and exhibitors attending the ShoWest convention in February 1989 had a lot to look forward to. In an attempt to stir their interest in upcoming studio releases, major distributors were showing off stars and footage: Paramount led with Indiana Jones and the Last Crusade, and Columbia had Ghostbusters II. But it was Warner Bros. that caused the biggest stir.

In addition to Lethal Weapon 2, the studio had Tim Burton’s Batman, a straight-faced adaptation of the comic, and Michael Keaton—who slipped into a screening of some early footage—was no longer being derided as a poor casting choice. Then, in the midst of all this star power, the studio brought out a 35-year-old actor-writer-director with a shock of orange hair and an Australian accent.

The man had never appeared in a feature film before, much less starred in one, but Warner was gambling that his forthcoming comedy about a Tasmanian Albert Einstein who invents rock music and runs into Thomas Edison would be a hit. It had already become the sixth highest-grossing film in Australia's history, besting both E.T. and Rambo: First Blood Part II.

The man’s real name was Greg Pead, but Warner Bros. introduced him as Yahoo Serious, Hollywood’s next big comedy attraction.

 

To understand Warner’s appetite for an unproven commodity like Yahoo Serious, it helps to recall the peculiar preoccupation American popular culture had with Australians in the 1980s. Energizer had created a hit ad campaign with Mark “Jacko” Jackson, a pro football player who aggressively promoted their batteries in a series of ads; meanwhile, Paul Hogan parlayed his fish-out-of-water comedy, Crocodile Dundee, into the second highest-grossing film of 1986. (Serious would later bristle at comparisons to Hogan, whom he referred to as a “marketing guy” who sold cigarettes on Australian television.)

Born in Cardiff, Australia on July 27, 1953, Serious grew up in rural bush country and mounted car tires at a garage in order to pay his way through the National Art School. When he was expelled for illustrating the school's facade with satirical jokes that the faculty didn’t find particularly funny, Serious moved on to direct Coaltown, a documentary about the coal mining industry, and pursued painting.

Serious would later recall that the desire for a larger audience led him away from art and into feature filmmaking. ''It hit me like a ton of bricks one day,” Serious told The New York Times in 1989. “I remember having a cup of coffee and I went, 'Well, look, there is a giant canvas in every little town everywhere around the world. And on this giant canvas there are 24 frames of image on that screen every second and it's the most wonderful living art form.'” It was around this same time, in 1980, that Serious changed his name.

To get a feel for the language of film, Serious sat through repeated viewings of Stanley Kubrick's Dr. Strangelove; he aspired to have the kind of total autonomy over his movies that directors like Woody Allen and Charlie Chaplin enjoyed.

In 1983, Serious was traveling along the Amazon River when he spotted someone wearing a T-shirt depicting Albert Einstein sticking his tongue out. The image is now pervasive, appearing on posters and other merchandise, but it seemed unique to the performer, who was struck by the idea that Einstein was once young and never took himself too seriously. And the concept for Young Einstein was born.

 

Serious's idea, which transplanted Einstein to Tasmania and imagined encounters with Sigmund Freud, Thomas Edison, and the atomic bomb, took years to assemble. He borrowed camera equipment and sold his car to help finance the film; he shot an eight-minute trailer that convinced investors he was capable of making a feature. His mother even cooked meals for the crew on set.

In order to maintain creative control, Serious gave up profit participation in Young Einstein, which he starred in, co-produced, co-wrote, and directed. When the film was released in Australia in 1988, it made an impressive $1.6 million at the box office and drew the attention of Warner Bros., which likely had visions of a Crocodile Dundee-esque hit. American press had a field day with Serious, who appeared on the cover of TIME and was given airtime on MTV.

Critics and audiences weren’t quite as enamored. The Orlando Sentinel suggested that "Tedious Oddball" would be a more appropriate name for the film's creator. In his one-star review, Roger Ebert wrote that, "Young Einstein is a one-joke movie, and I didn't laugh much the first time." In the U.S., Young Einstein grossed just over $11 million, a fairly weak showing for a summer comedy. It was bested in its opening weekend by both Ron Howard’s Parenthood and the Sylvester Stallone action-grunter Lock Up.

 

Although American distributors quickly cooled on Serious, Australia's enthusiasm for the filmmaker didn’t dampen. When Serious released 1993’s Reckless Kelly, a fictionalized account of outlaw Ned Kelly, it made $5.4 million in Australia—three times as much as Young Einstein. Serious took a seven-year sabbatical, then returned with 2000’s Mr. Accident, a slapstick comedy about an injury-prone man who tries to thwart a scheme to inject nicotine into eggs. Meeting a tepid critical and financial reception, it would be his third and (likely) final film.

At roughly the same time Mr. Accident was released, Serious took issue with upstart search engine Yahoo!, alleging the site was piggybacking on his popularity. He filed a lawsuit, which was quickly dropped when he failed to prove the URL had damaged him in any way.

Yahoo Serious attends an event
Paul McConnell, Getty Images

The amused headlines stemming from that incident were the last examples of Serious capturing attention in America. Having completed just three films, no other projects have come to fruition; Serious launched a website detailing some of his background and to air some of his Yahoo!-related grievances.

Now 65, Serious currently serves as founding director of the Kokoda Track Foundation, an Australian aid organization dedicated to improving the living conditions of Papua New Guineans. The board’s website lists him as Yahoo Serious, which is the name he claims that all of his family and friends have called him since he changed it in 1980.

“You can choose every aspect of your life,” Serious once said. “Why not your name?”

Good Fortune: The Story of Miss Cleo's $1 Billion Psychic Empire

The woman sat behind a table, tarot cards in front of her, a turban wrapped tightly around her head. In Jamaican-accented patois, she invited viewers to benefit from her gift of second sight. “Call me now,” Miss Cleo said, and she would reveal all.

Mostly, respondents wanted to know if a lover was cheating on them, though there was no limit to Miss Cleo's divinity. No question was too profound. She could speak with as much wisdom about concerns over financial choices as she could sibling rivalries. Her only challenge was time: Miss Cleo could connect with only a fraction of the people looking for her spiritual guidance, leaving callers in the hands of other (potentially psychically-unqualified) operators.

Still, Miss Cleo became synonymous with psychic phenomena, a way to consult with a medium without getting off your living room couch. From 1997 to 2002, she was a virtually inescapable presence on television—the embodiment of a carnival stereotype that annoyed native Jamaicans, who bristled at her exaggerated accent. It was nonetheless effective: Roughly 6 million calls came in to Miss Cleo over a three-year period, with $1 billion in telephone charges assessed.

Not long after, the companies behind Miss Cleo would be forced to give half of that back amidst charges that they had misled consumers. Despite being a cog in the machine, Miss Cleo herself was vilified. Of the $24 million her hotline raked in monthly, she claimed to have earned just 24 cents a minute, or approximately $15 an hour.

Most people didn’t know she was born in Los Angeles, not in Jamaica; that her real name was Youree Dell Harris; and that her late-night infomercial promising psychic assistance was little more than performance art.

 

Harris may have been raised in California, but Miss Cleo was born in Seattle. While living in Washington in the 1990s, Harris tried her hand at playwrighting, authoring a play titled For Women Only under the name Ree Perris, which she performed at Seattle's Langston Hughes Performing Arts Center. In it, Harris wrote and portrayed a Jamaican woman named Cleo, a clear predecessor to the character that would later pop up in television ads.

After producing three plays, Harris left Seattle amid allegations that she had taken grant money from the Langston Hughes Advisory Council, leaving some of the cast and crew unpaid. (Harris later said she left Seattle due to wanting to distance herself from a bad relationship. She told colleagues she had bone cancer and was leaving the area but that they would be paid at a later date.) She ended up in Florida, where she responded to an ad seeking telephone operators. Harris taped a commercial in character as Cleo—the hotline added the “Miss”—for $1750 and then agreed to monitor a phone line for a set wage. Operators made between 14 and 24 cents a minute, she later said, and she was on the higher end.

Psychic premonitions can be difficult to validate, though Harris never claimed to be a medium. In her own words, she was from a “family of spooky people” and was well-versed in voodoo thanks to study under a Haitian teacher. The Psychic Readers Network and Access Resource Services, a set of sister companies that used workers sourced by a third party for their hotlines, recoiled at the word voodoo and declared her a psychic instead.

If Harris was the genuine article, many of her peers were not. As subcontractors who were not employed by the Psychic Readers Network or Access directly, some responded to ads for “phone actors” and claimed they were given a script from which to work. (Access later denied that operators used a script.) The objective, former "psychics" alleged, was to keep callers on the line for at least 15 minutes. Some customers, who were paying $4.99 a minute for their psychic readings, received phone bills of $300 or more.

When the Federal Trade Commission (FTC) began responding to complaints in 2002, it was not because Harris was portraying a character or because she may have not been demonstrably psychic. It was because the Psychic Readers Network and Access were accused of deceptive advertising. Miss Cleo would urge viewers to call a toll-free 800 number, where operators would then refer them to a paid 900 line to reach a psychic. Miss Cleo also pledged that the first three minutes were free. That was true, though those first three minutes were largely spent on hold.

When people began to dispute their phone charges, Psychic Readers Network and Access were alleged to have referred accounts to collection agencies. Even if a telephone carrier like AT&T canceled the charges, customers would still find themselves subject to harassment over unpaid debt.

Individual states like Missouri and Florida sued or fined the companies, but it was the FTC that created the largest storm cloud. Of the $1 billion earned through the hotline, $500 million remained uncollected from stubborn or delinquent consumers. In a complaint and subsequent settlement, the FTC ordered those debts canceled and imposed a $5 million fine on the companies. Psychic Readers Network and Access did not admit to any wrongdoing.

As for Miss Cleo: Harris was only briefly named in the Florida lawsuit before she was dropped from it; the FTC acknowledged that spokespersons couldn’t be held liable for violations. But the association was enough, and newspaper reporters couldn’t resist the low-hanging fruit. Most headlines were a variation of, “Bet Miss Cleo didn’t see this one coming.”

 

Outed as a faux-Jamaican and with her Seattle past further damaging her reputation, Harris faded from the airwaves. Her fame, however, was persistent. She recorded a voice for a Grand Theft Auto: Vice City game for a character that strongly resembled her onscreen psychic. Private psychic sessions were also in demand, with Harris charging anywhere from $75 to $250 per person. Her Haitian-inspired powers of deduction, she said, were genuine.

Eventually, enough time passed for Miss Cleo to become a source of nostalgia. In 2014, General Mills hired her to endorse French Toast Crunch, a popular cereal from the 1990s that was returning to shelves. Following both the Grand Theft Auto and General Mills deals, Psychic Readers Network cried foul, initiating litigation claiming that the Miss Cleo character was their intellectual property and that Harris's use was a trademark and copyright violation. General Mills immediately pulled the ads. (The argument against Rockstar Games, which produced Grand Theft Auto, was late in coming: Psychic Readers Network brought the case in 2017, 15 years after the game’s original release. The lawsuit is ongoing.)

Unfortunately, Harris’s continued use of the image would shortly become irrelevant. She died in 2016 at age 53 following a bout with cancer. Obituaries identified her as “Miss Cleo” and related her longtime frustration at being associated with the FTC lawsuit. “According to some articles, I’m still in jail,” she told Vice in 2014. Instead, she was where she had always been: Behind a table, listening, and revealing all.

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