Antisocial Media: The Rise and Fall of Friendster

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When software engineer Jonathan Abrams arrived in Silicon Valley in 1996, the internet was known for three things: vast amounts of information, pornography, and anonymity. If users weren't investigating the first two, they were exploiting the third to argue about movies or politics, their unfiltered opinions unencumbered by concerns over embarrassment. People were known only by their screen handles.

Abrams, who came to California to program for the web browser Netscape, had an idea. What if people could use their real names, faces, and locations online? Instead of having an avatar, they'd simply upload their existing personality in the form of photos, profiles, and interests. They could socialize with others in a transparent fashion, mingling within their existing circles to find new friends or even dates. Strangers would be introduced through a mutual contact. If executed properly, the network would have real-world implications on relationships, something the internet rarely facilitated at that time.

Abrams called his concept Friendster. Launched in March 2003, it quickly grew to host millions of users. Google began talks of a lucrative buyout. Abrams showed up on Jimmy Kimmel Live, anticipating the dot-com-engineer-as-rock-star template. His investors believed Friendster could generate billions.

Instead, Friendster's momentum stalled. Myspace became the dominant social platform, with Facebook quickly gaining ground. Abrams, who once appeared poised to collect a fortune from his creation, watched as copycat sites poached his user base and his influence waned. What should've been a case study of internet success became one of the highest profile casualties of the web's unrestricted growth. It became too big not to fail.

 

Many businesses rely on a creation myth, the idea that a single inciting incident provides the spark of inspiration that turns a company from a small concern into a revenue-generating powerhouse. For publicity purposes, these stories are just that—fictions devised to excite the press and charm consumers. Pierre Omidyar, who programmed AuctionWeb and later renamed it eBay, was said to have conceived of the project to help his wife, Pamela, find Pez dispensers for her collection. In fact, there were no Pez dispensers. It was a fable concocted by an eBay marketing employee who wanted to romanticize the site's origins.

In early press coverage of Friendster, there was little mention of Abrams looking to monetize the burgeoning opportunities available online. Instead, he was portrayed as a single man with a recently broken heart who wanted to make dating easier. Abrams later said there was no truth to this origin story, though he did derive inspiration from Match.com, a successful dating site launched in 1995. Abrams's idea was to develop something like Match.com, only with the ability to meet people through friends. Instead of messaging someone out of the blue, you could connect via a social referral.

Human-shaped icons represent the concept of social networking
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Following stints at Netscape and an aggregation site called HotLinks, Abrams wrote and developed Friendster for a spring 2003 launch. He sent invites to 20 friends and family members in the hopes interest would multiply. It did, and quickly. By June, Friendster had 835,000 users. By fall, there were 3 million. Facebook's launch in February 2004 was months away, and so low-key that Abrams met with Mark Zuckerberg to see if he'd consider selling. If an internet user wanted to socialize in a transparent manner, Friendster was the go-to destination.

When users signed up for the site, they were only allowed to message people who were within six degrees of separation or less. To help endorse unfamiliar faces, Friendster also permitted users to leave "testimonials" on profiles that could extol a person's virtues and possibly persuade a connection to meet up in the real world.

Naturally, not all mutual connections were necessarily good friends: They might have been acquaintances at best, and the resulting casual atmosphere was more of a precursor to Tinder than Facebook. One user told New York Magazine that Friendster was less a singles mixer and more "six degrees of how I got Chlamydia."

Still, it worked. The site's immediate success did not go unnoticed by venture capitalists, who had been circling popular platforms—America Online, Yahoo!, and, later, YouTube—and injecting start-ups with millions in operating funds. At the time, the promise of savvy business minds flipping URLs for hundreds of millions or even billions was a tangible concept, and one that Abrams kept in mind as he fielded an offer from Google in 2003 to buy Friendster for $30 million. It would be a windfall.

Abrams declined.

 

Investors—including future PayPal co-founder Peter Thiel and Google investor K. Ram Shriram—advised Abrams that there was too much money to leave on the table in return for short-term gain. Abrams opted to accept $13 million toward building out the site. He sat on the board of directors and watched as backers began to strategize the best path forward.

Quickly, Abrams noticed a paradigm shift taking place. As a programmer, Abrams solved problems, and Friendster was facing a big one. Buoyed by press attention (including the Kimmel appearance where Abrams handed out condoms to audience members, presumably in anticipation of all the relationships Friendster could help facilitate), the site was slowing down, unable to absorb all of the incoming traffic. Servers struggled to generate customized networks for each user, all of which were dependent on who they were already connected to. A page sometimes took 40 seconds to load.

The investors considered lag time a mundane concern. Adding new features was even less attractive, as that might slow the pages down further. They wanted to focus on partnerships and on positioning Friendster as a behemoth that could attract a nine- or 10-figure purchase price. This is what venture capitalists did, scooping up 10 or 20 opportunities and hoping a handful might explode into something enormous.

But for business owners and entrepreneurs like Abrams, they didn’t have a portfolio to deal with. They were concerned only with their creation. Its failure was all-encompassing; there weren't 19 other venues to turn to if things didn't work out.

Two word balloons represent the concept of social networking
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Abrams saw the need for a site reconfiguration. The board was indifferent. Eventually he was removed and assigned a role as chairman, an empty title that was taken away from him in 2005. As the board squabbled over macro issues, Abrams watched as micro issues—specifically, the site itself—deteriorated. Frustrated with wait times, users began migrating to Myspace, which offered more customizable features and let voyeurs browse profiles without "friending" others. Myspace attracted 22.1 million unique users monthly in 2005. Friendster was getting just 1.1 million.

 

By 2006, Friendster was mired in software kinks and something less tangible: a loss of cachet among users who were gravitating toward other social platforms. Though Abrams was out, investors continued to pour money into Friendster in the hopes that they could recoup costs. In 2009, they sold to MOL Global for $40 million, which would later convert the site into a social gaming destination. But it was too late. Though the site still had an immense number of users—115 million, with 75 million coming from Asia—they were passive, barely interacting with other users. By 2011, user data—photos, profiles, messages—was being purged.

In ignoring the quality of the end-user experience, the decision-makers at Friendster had effectively buried the promise of Abrams's concept. They sold off his patents to Facebook in 2010 for $40 million. Coupled with the MOL sale, it may have been a tidy sum, but one that paled in comparison to Friendster's potential. A 2006 article in The New York Times reported with some degree of morbid fascination that if Abrams had accepted the Google offer of $30 million in 2003 in the form of stock, it would've quickly been worth $1 billion.

In the years since, Abrams has tinkered with other sites—including an evite platform called Socialzr and a news monitoring app called Nuzzel, which is still in operation—and tends to Founders Den, a club and work space in San Francisco. He's normally reticent to discuss Friendster, believing there's little point in dwelling on a missed opportunity.

The site did, ultimately, became a case study for Harvard Business School—though perhaps not in the way investors had intended. Friendster was taught as a cautionary tale, an example that not every good idea will find its way to success.

When David Bowie Launched His Own Internet Service Provider

Scott Barbour, Getty Images
Scott Barbour, Getty Images

There was a surprise waiting for Canadian buyers of The Best of David Bowie 1974/1979, a greatest hits collection by the musician that was released in the summer of 1998. Inside the package was a notice announcing the arrival of BowieNet, a major undertaking spearheaded by the legendary musician that promised a unique portal to the internet. For $19.95 a month, users could access BowieNet in the same way that they logged on to America Online, signing on via a dial-up connection to gain access to the web, email, and a variety of perks for devoted Bowie fans.

The news was a little premature. The Canadian version of the album had been released too early, and BowieNet wasn’t yet up and running when fans first read the news. But by September 1 of that year, Bowie had launched a pioneering effort in the intersection between music, the internet, and fandom. In many ways, BowieNet anticipated the concept of social networking five years before MySpace debuted and six years before Facebook came into existence. It was a fitting accomplishment for an artist who spent his entire career looking for revolutionary ways to share his work.

A screen shot from BowieNet, David Bowie's internet portal
Laurence Campling, YouTube

Bowie, who first rose to fame during the 1970s glam rock era, had long been fascinated by the promise of digital connectivity. He was reportedly using email as early as 1993. In 1994, he released a CD-ROM of his single, “Jump, They Say,” that allowed users to edit their own music video for the song. In 1996, he released one of the first digital singles, "Telling Lies," and sold 375,000 downloads in just two months. In 1997, Bowie presented a “cybercast” of a Boston concert, which ultimately proved to be too ambitious for the technology of the era (viewers of the live stream were confronted with error messages and frozen feeds).

Clearly excited by the unexplored possibilities these cutting-edge efforts offered, Bowie decided to stake out more digital real estate right around the same time he released "Telling Lies." In 1996, two internet marketers named Robert Goodale and Ron Roy approached Bowie with the idea of building an online fan club that would double as an internet service provider (ISP). In essence, Bowie would be offering online access via a dial-up number using a turnkey web design system from a company called Concentric Network Corporation. The site was developed by Nettmedia, which had worked on web content for the women-centric Lilith Fair music festival that had caught Bowie’s attention.

While users would be free to access any part of the internet, their default landing page would be DavidBowie.com, a place to access exclusive Bowie photos and videos, as well as a unique @davidbowie.com email address and 5 MB of storage space so that they could create their own content. If they wanted to remain with their current internet service provider, they’d pay $5.95 a month for membership.

Bowie liked the idea and became the first investor in UltraStar, Goodale and Roy’s company. More than a figurehead, Bowie actively helped to conceive of BowieNet as having a unique identity. Whereas America Online was a little sterile, Bowie’s aesthetic was more experimental. There were 3D-rendered environments and Flash animation sequences. The CD-ROM sent to subscribers included a customized Internet Explorer browser and music and video tracks, including encrypted material that could only be unlocked online.

More significantly, Bowie used his branded portal to interact with fans. Posting as “Sailor” on the BowieNet message boards, Bowie regularly logged on to answer questions, debunk news reports, or comment on ongoing conversations. He also hosted online chats in real time. In 2017, Newsweek shared excerpts of one 2000 session:

gates asks: "do you gamble in casinos Dave?"
David Bowie answers: No, I only do cartwheels—and don't call me Dave!

queenjanine asks: "Is there anyone you haven't worked with (either dead or alive) that you wish you could?"
David Bowie answers: I love working with dead people. They're so compliant, they never argue back. And I'm always a better singer than they are. Although they can look very impressive on the packaging.

A screen shot from BowieNet, David Bowie's internet portal
Laurence Campling, YouTube

In his loose interactions with fans, Bowie and BowieNet anticipated the explosion of social media. It was an area that interested Bowie, as he often spoke of the idea of art being unfinished until an audience provided their reaction.

“Artists like Duchamp were so prescient here—the idea that the piece of work is not finished until the audience comes to it and adds their own interpretation, and what the piece of art is about is the gray space in the middle,” Bowie told the BBC in 1999. “That gray space in the middle is what the 21st century is going to be all about.”

With BowieNet, the artist was helping to facilitate that response, in one instance even soliciting a co-creator relationship. In 1999, Bowie took lyrics from an online songwriting contest to help create “What’s Really Happening,” which he put on an album released that same year. He also planned on having a working webcam that peered into his recording studio (though it’s not quite clear whether he achieved it). Ultimately, it was the advancement of internet technology that led to BowieNet's downfall.

With the dissolution of dial-up, BowieNet went from a high of 100,000 subscribers to becoming largely irrelevant in the early 2000s. In 2006, UltraStar’s assets were sold to Live Nation and BowieNet was quietly shut down—though it would take another six years for Bowie to actually announce that fact, via his Facebook page of all places.

But for the 10 years it lasted, BowieNet was the artist's strange, revolutionary predictor of the growing importance of fandom online.

“At the moment,” Bowie told CNN in 1999, the internet "seems to have no parameters whatsoever. It's chaos out there—which I thrive on.”

Weird Science: The Mr. Wizard Story

NBC Network, Public Domain, Wikimedia Commons
NBC Network, Public Domain, Wikimedia Commons

In the 1950s, it was unusual for television programs to address the topic of sex. Lucy and Ricky Ricardo slept in separate beds on I Love Lucy. Both were forbidden by network standards to even use the word pregnant. (For all viewers knew, Little Ricky was the product of an immaculate conception.) Teens on sitcoms rarely investigated anything other than chaste dating.

But for the juvenile audience of Watch Mr. Wizard, viewers got what may have been television’s earliest widespread discussion of sex. More specifically, the gestation period of hamsters.

Watch Mr. Wizard, which aired on NBC from 1951 to 1965, featured host Don Herbert performing a series of science experiments using everyday objects—glass bottles, cans, aquariums, matches—to illustrate the amazing world of physics. Eggs were sucked into bottles; water was boiled using an ice cube. They were pseudo-magic tricks, but instead of obscuring his method, Herbert satisfied the audience’s curiosity by explaining how science made them all possible. A revolving cast of kid assistants, none of them particularly interested in science, stood at Herbert's side and marveled at how Newtonian laws influenced their day-to-day existence.

Hebert was so popular that NBC gave him free rein to blow things up or discuss hamster sex. And then, nearly 20 years after Watch Mr. Wizard's cancellation in 1965, Herbert was given the opportunity to captivate a brand-new generation of kids with Mr. Wizard's World, which made its debut on the fledging Nickelodeon cable channel in 1983. Forget Bill Nye: For millions of viewers, Herbert was the original "science guy."

 

Don Herbert Kemske was born July 10, 1917 in Waconia, Minnesota. He developed an interest in science while in the Boy Scouts and later obtained a degree in English and general science from the University of Wisconsin–La Crosse (then known as La Crosse State Teachers College) in 1940. But Herbert didn’t pursue a teaching career. Instead, he followed his interest in drama and theater to New York City, where he worked as a pageboy for NBC, acted opposite future First Lady Nancy Reagan, and was cast in a Broadway show.

But acting, while promising, wasn’t foremost on Herbert's mind. He enrolled in the Army Air Forces in 1942, eventually piloting a B-24 bomber in 56 bombing missions over Europe. He was also involved in the invasion of Italy. Herbert was awarded a Distinguished Flying Cross and Air Medal for his contributions. (His dual role as war hero and kid show host may have been the origin of the infamous myth about Fred Rogers being a sniper.)

After arriving back home, Herbert's love of the arts led him to Chicago, where he felt he might be able to find a way back into the entertainment industry.

Eventually, he did.

Don Herbert appears in a publicity photo for 'Watch Mr. Wizard'
Wikimedia Commons // Public Domain

Herbert agreed to begin hosting a science-oriented show for WMAQ-TV, Chicago's NBC affiliate. Just a few years after the introduction of the atom bomb and with Americans troubled by reports of Soviet space technology like Sputnik, the time seemed right for a series that focused on the scientific laws governing the world. An ad executive thinking of sponsoring the program wanted to call him “the Wizard.” Herbert, feeling that was perhaps too pretentious, added a “Mr.” to the title.

Watch Mr. Wizard premiered in 1951. Like a lot of television of the era, it was live, not taped. The pace was leisurely, with Herbert walking through general principles over the course of a half-hour. Crucially, he refused to wear a lab coat or conduct his experiments in a laboratory setting. Instead, he wore short-sleeved shirts and used common household items while broadcasting from a garage or kitchen. His first assistant was 11-year-old Willy, Herbert’s real-life next-door neighbor.

Herbert was adamant that science not be confined to sterile lab settings. He reasoned that by using everyday household items to conduct his experiments, kids would be able to replicate them at home.

“Milk bottles are your flasks,” Herbert said. “Glasses your beakers, and the whole house your laboratory.”

There was no barrier between a child and their curiosity. Herbert would present situations—a rising cake, blowing wind—and then explain the “trick.” He considered entertaining his audience to be his primary job, not educating them, but was thrilled if he could succeed at doing both.

“I do a kind of educational television but the difference between what I do and educational television is like night and day,” Herbert told the St. Louis Post-Dispatch in 1961. “The primary purchase of educational television is to teach and the primary purpose of Mr. Wizard is to entertain, to stimulate, to intrigue.”

Within a few years, Watch Mr. Wizard was being carried in more than 100 markets and was reaching between 1 and 3 million weekly viewers [PDF]. While the audience was not as sizable as a primetime hit, it was a substantial number for an educational program. (Though it was ostensibly for kids, half of Watch Mr. Wizard's viewers were adults.) His audience was also devoted, with 5000 fan clubs springing up across the country that eventually claimed 100,000 members. Herbert’s notoriety helped him sell 200,000 copies of various science books.

In 1965, NBC announced it would be canceling Watch Mr. Wizard. The show had run its course, the network claimed, and audiences were increasingly looking at television as an empty-calorie prospect—not an educational tool. Even so, a 14-year run was something only a handful of shows had ever achieved. But Herbert wasn’t done.

 

Though NBC briefly revived Watch Mr. Wizard in 1971, Herbert felt his skills were best-suited to areas outside of weekly half-hour television. He produced 18 films that were meant to be screened in classrooms; the National Science Foundation helped fund a series of 80-second segments titled How About for local newscasts across the country. Though most of the footage didn’t use the “Mr. Wizard” name, Herbert was often introduced with that moniker regardless.

The news spots led to renewed interest in Mr. Wizard. After viewing a pilot, Nickelodeon agreed to fund 26 half-hour episodes of Mr. Wizard’s World for a 1983 premiere. More than 30 years after his television debut, Herbert was back, once again dispensing with the confines of laboratory settings.

For Herbert's Nickelodeon series, the pace was much quicker, with eight to 10 segments per episode. The kid assistants, he later said, were savvier about molecules and computers than their 1950s counterparts. But most everything else remained the same.

In both incarnations of the show, Herbert refused to cater to gender stereotypes. Girls were by his side as frequently as boys, and Herbert remarked they were probably better equipped to get into the sciences. He had a cutoff age of 13 for the boys. After that, he said, they “became know-it-alls.”

Mr. Wizard’s World ran through 1990, at which point Herbert largely disappeared from public view. Though he had never expressly set out to teach science and even believed television was a poor fit for educational purposes, his relaxed approach to the subject proved to be a huge inspiration nonetheless.

Following Herbert's death at age 89 in 2007, a National Science Foundation official claimed that, more than anyone, Herbert may have been the person most responsible for getting people interested in science. In the 1960s and 1970s, applicants to The Rockefeller University—a science research center based in New York City—were asked what inspired them to get into science. In the space allotted for an answer, half of them wrote: "Mr. Wizard."

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