9 Behind-the-Scenes Secrets of Chefs

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We think we know chefs. We eat out multiple nights a week, watch chef-centric reality TV shows, and consume gossip about their personal lives. But they aren’t all the hot-tempered characters we see on TV. In fact, the successful, high-profile ones rarely are. They’re in the kitchen to feed people, to surprise diners and make them happy. They’re there to work. Mental Floss spoke to chefs across the country to learn what really goes into their jobs and lifestyles—and why they all seem to love fast food burgers.

1. MORNINGS ARE THEIR QUIET TIMES.

Cooking in a restaurant kitchen is taxing, physical work—so many chefs start their mornings with exercise and a healthy breakfast to prep their bodies and minds for the day.

Daniel Humm, executive chef and co-owner of New York’s Eleven Madison Park and The NoMad in New York and Los Angeles, dedicates his mornings to getting outside, since he’ll spend most of the day under fluorescents. “Most days start with some activity: a run in Central Park, a yoga session, a bike ride around the city or along the Hudson,” Humm says. “It sets me up for success and gives me space to get away, to wander in my thoughts and clear my head.”

Chefs who do dinner service are usually working in the kitchen until midnight or later, and mornings provide the best opportunity to spend time with their families. Erling Wu-Bower, executive chef and co-owner of Pacific Standard Time in Chicago, spends mornings in the garden with his son Max. “Then I get in the car, roll the windows down and listen to sports radio while I drive to work,” he says.

Michael Solomonov, executive chef and co-owner of Zahav and CookNSolo restaurant group in Philadelphia, says every day for him is different. “But it consistently starts off by drinking too much coffee and then working out, or dropping my kids off at school and then working out,” Solomonov says.

2. THE HOURS ARE BRUTAL.

An overly busy restaurant kitchen
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If you see a chef in their restaurant, that's usually because they're out in the dining room, possibly delivering a theatrically prepared dish or shaking hands with VIPs. But that’s a tiny fraction of how they spend their days. Chris Shepherd, co-owner and executive chef of One/Fifth and Underbelly Hospitality in Houston, gets to his restaurants around 8:30 a.m. every morning and then works until closing time. Sometimes that means 16-hour days. (In the industry in general, 70-hour work weeks aren't uncommon.)

“I don’t think people know the hours that go into the job,” Shepherd says. “It’s long. It’s definitely a labor of love: the hours, the money, everything. I always feel like I’m running late for something.”

3. SUCCESS REQUIRES MUCH MORE THAN JUST BEING A GOOD COOK.

While expertise in the kitchen is obviously required, there are many other responsibilities and skills that go into being an exceptional chef: hospitality, time management, even communication skills. Wu-Bower says that now that he’s a restaurant owner as well as a chef, he’s picked up a variety of other roles: amateur plumber, handyman, and glass polisher, to name a few.

And then there's being a good boss. “A successful chef needs to be able to lead a team, to inspire, to critique and to praise,” Humm says. “It’s about managing people just as much as it is about putting together a menu and having the ability to cook delicious food.”

Wu-Bower says he focuses on being a mentor and teacher on a daily basis. “There is a team behind every chef,” he says. “I work with a big network of farmers, purveyors, designers, dishwashers, cooks, and so many more every day. They all contribute hugely to what our guests taste on their plates.” In other words, a chef's ability to cultivate relationships might just show up in your dinner—whether in the form of a difficult-to-find ingredient or an extra-sparkling plate.

4. THEY’RE MASTERS AT TIMING.

How do a chilled ceviche and a hot bowl of soup arrive to the table at the same time at the right temperatures? It's all a matter of communication between the chef, cooks, waiters, and diners, which is facilitated by an expeditor, or kitchen liaison. “The expeditor orchestrates the timing of everything that happens in the kitchen,” Wu-Bower says. “It’s a dance choreographed in the moment.”

Dishes are often prepared at different stations, or designated areas for certain types of food. The stations vary in required serving temperatures and length of cooking time; for example, a cook working the grill station needs a different amount of time to prepare a dish than a cook on a salad station. “Communication is essential between the kitchen and the dining room,” Humm says. “Without it our timing would never work. Our team knows the cues for when to get dishes ready, how long a dish may take to prepare, and there’s a constant conversation between the kitchen and dining room to ensure we don’t miss a beat.”

5. THEY DON’T MIND IF YOU SEND A DISH BACK.

A chef staring intently at a dish of salmon
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Chefs are perfectionists. If a dish arrives to a diner's table and he or she doesn’t like it, chefs don’t get angry; they want to make it right. “First is understanding why [they sent it back]: Did they dislike it? Was there an aversion? Was the temperature wrong?” Humm says. If a diner doesn’t like the flavor, Wu-Bower tastes the dish right away to find out what is going on. Then the chef decides if the dish can be recovered—cooked again, correctly—or if the diner would prefer something else entirely.

“It’s never a time to be defensive, but always an opportunity to make improvements,” Humm says. “We think of how we can recover that experience for the guest and get them back on track.”

Sending a dish back may actually affect tomorrow’s dining options. Solomonov says he encourages candid feedback from guests and servers so they can adjust their menus. “It’s an opportunity to assess our dishes and see what needs to be changed or improved,” Wu-Bower says. “We treat it as a learning experience.”

6. THEY TEND TO CARRY KITCHEN TOOLS AROUND WITH THEM.

Humm always has a fish thermometer. Wu-Bower has his peeler, fish scaler, and a mini spatula. Shepherd has kitchen spoons, palette knives, and blue tape. “Spoons for stirring, plating and, ‘hey, let me get in on that,’” Shepherd says. “Palette knives are for picking things up and moving them around. And you got to have the blue tape. You got to label everything.” Solomonov also has a good spoon and a small, offset spatula. “I think carrying a knife is maybe illegal?” he jokes.

7. THEY HAVE TO CONSCIOUSLY SCHEDULE MEALS.

A chef slicing pickles to put into a wrap or taco
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It’s hard to find time to eat as a chef. They may take meetings over a midday meal—Shepherd tries to have lunch with one of his chefs every day—and they taste items while the food is being prepared, using single-use plastic spoons to check seasonings, sauces, grains, and desserts. But that’s about it if they aren’t careful.

The hardest meal to schedule is dinner, because after 3 p.m., it’s usually crunch time at a restaurant. It’s hard for everyone to stop what they’re doing and eat, even the pre-service “family meal” that kitchens usually prepare for their staff members before the rush begins. (Such meals might feature new dishes, staff favorites, or simple, comforting food that might not be on the menu.) “Even if you bring food in for them, you see them run off real quick and jam it in their face and then go back to work,” Shepherd says. “That’s part of [working conditions] that need to be addressed at some point.”

8. THEY DON’T COOK AT HOME MUCH, UNLESS IT’S FOR THEIR KIDS.

Chefs have demanding schedules and are around food all day—and they’d rather spend their free time doing other things besides making elaborate meals.

Shepherd cooks breakfast at home a few times a week, but only cooks dinner once a month. “Not enough!” he says. He makes sandwiches, or rice and beans, or grills some chicken thighs, chars some corn, and tosses together a salad for himself and his girlfriend. “I always cook simpler at home because I don’t like making messes. I’m a one-pot guy.”

Humm travels a lot and doesn’t have much time to cook at home. “But when I do,” he says, “I enjoy a quiet meal of roast chicken or a simple pasta and salad. I also love to cook breakfast for my daughters when they’re visiting.”

Other chefs also enjoy cooking for their children. Wu-Bower and his son make pasta together. Solomonov says he goes through phases. “I really enjoy home cooking; I find it very therapeutic,” he says. “But also incredibly satisfying to get my kids to actually enjoy my food.”

They also need to be health-conscious. Chefs don’t have a choice in what they are tasting throughout the day, but can make their own dining decisions at home. “We’re not eating crap late at night after service,” Shepherd says. He’d prefer to just have yogurt after work. “Inevitably if you go have a couple of drinks, you’re like, ‘pizza sounds really good, doesn’t it?’ You always end up regretting it and kicking yourself the next morning.”

9. THEY STILL LOVE TO EAT OUT.

A group of friends clinking glasses over a meal
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When dining out, chefs aren’t necessarily looking for five-course meals, but they are drawn to cuisines they don’t cook in their kitchens. Humm likes to dine at Asian restaurants, especially sushi. “I’m really quite open, though I do like to order what’s in season or specific to a city or that restaurant’s specialty,” Humm says. “You want to get a taste for the place you’re in.”

Wu-Bower doesn’t need to go far to get a diverse dining experience. “I live in a neighborhood in Chicago—Pilsen—that’s really exploding with new restaurants and it’s been fun to try them all,” he says. His favorites? Thai and Vietnamese. Solomonov also reaches for sushi, Thai, and Vietnamese when he’s out. “And hot dogs,” Solomonov says. “Because America.”

Chefs also do have a reputation for enjoying greasy fast food when they get the chance. “I just slammed a corn dog and it was delicious!” Wu-Bower says.

But like any other restaurant guests, it’s the surprise on the plate, the hospitality they receive, and the time with others that they really love. “My favorite thing about eating out is enjoying a moment with friends or family,” Humm says. “The convivial spirit of sharing a table, hands reaching for dishes, and the conversation that ensues. That’s what I love."

12 Secrets of Roller Coaster Designers

People ride a spinning roller coaster in the Santa Cruz Beach Boardwalk Park
People ride a spinning roller coaster in the Santa Cruz Beach Boardwalk Park
hanusst/iStock via Getty Images

Back in the early 20th century, engineers attempting to push the limits of roller coaster thrills subjected riders to risky upside-down turns and bloody noses. A century later, coaster designers rely on computer software, physics, and psychology to push the limits of the roughly 5000 rides in operation worldwide. To get a sense of what their job entails, Mental Floss spoke with several roller coaster specialists about everything from testing rides with water-filled dummies to how something as simple as paint can influence a coaster experience. Here’s what we learned.

1. Getting strapped in might be the most exciting part of the roller coaster ride.

Known as a “thrill engineer,” UK-based Brendan Walker consults with coaster manufacturers and parks on the psychology of riding the rails. In his experience, riders getting secured into their seats are at the peak of their excitement—even more so than during the ride itself. “The moment the lap bar is being locked down and you have that feeling of things being inescapable, that you have to suffer the effects of the ride, is the highest moment of arousal,” Walker says. “The actual ride might only achieve 80 percent of that excitement.”

2. Designers test roller coasters with water-filled dummies.

Bill Kitchen, founder of U.S. Thrill Rides, says it can take anywhere from two to five years for a coaster to go from idea to execution. Part of that process is devoted to the logistics of securing patents and permits for local site construction—the rest is extensive safety testing. “We’re subject to ASTM [American Society for Testing Materials] standards,” Kitchen says. “It covers every aspect of coasters. The rides are tested with what we call water dummies, or sometimes sandbags.”

The inanimate patrons allow designers to figure out how a coaster will react to the constant use and rider weight of a highly trafficked ride. The water dummies—which look a bit like crash test dummies, but filled with water—can be emptied or filled to simulate different weight capacities. Designers also sometimes use the kind of crash-test dummies found in the auto industry to observe any potential issues prior to actual humans climbing aboard.

3. Every foot of roller coaster track costs a lot of money.

Thrill seekers go upside-down while riding on the Mind Eraser roller coaster in Agawam, Massachusetts
Thrill seekers go upside-down while riding on the Mind Eraser roller coaster in Agawam, Massachusetts
Kirkikis/iStock via Getty Images

There is absolutely nothing random about the length of a coaster’s track. In addition to designing a ride based on the topography of a park site, designers take into account exactly how much space they’ll need to terrorize you and not an inch more. When England’s Alton Towers park was preparing to build a ride named TH13TEEN for a 2010 opening, they asked Walker exactly how much of a drop was needed to scare someone in the dark. “It was a practical question,” Walker says. “For every extra foot of steelwork, it would have cost them £30,000 [roughly $40,000].”

4. Rollercoaster Tycoon brought a lot of people into the business.

The popular PC game, first released in 1999, allowed users to methodically construct their own amusement parks, including the rides. As a proving ground for aspiring engineers and designers, it worked pretty well. Jeff Pike, President of Skyline Attractions, says he’s seen several people grow passionate about the industry as a direct result of the game. “I remember when the game first got popular, I would go to trade shows and there would be kids looking to get into it using screen shots of rides they designed. The game definitely brought a lot of people into the fold.”

5. Paint makes a big difference in coaster speed.

A group of tin metal cans with colorful paint
scanrail/iStock via Getty Images

For all of their high-tech design—the software, fabrication, and precise measures of energy—a good coaster ride can often come down to whether it’s got too much paint on it. “The one thing that will slow down a steel coaster is a build-up of paint on the track rails,” Pike says. “It softens where the wheel is rolling and hitting the track, which increases the drag.” A good, worn-in track will have gray or silver streaks where the wheel has worn down the paint, making it move more quickly.

6. A roller coaster’s skyline is key.

Brian Morrow, former Corporate Vice President for Theme Park Experience at SeaWorld Parks and Entertainment, says that the looming curvature of coasters spotted as guests drive toward and enter the park is very purposeful. “It’s like a movie trailer in that we want you to see some iconic coaster elements, but not the whole thing,” he says. “You approach it with anticipation.”

7. Some coasters arrive as giant model kits.

Whether a coaster’s theme or design comes first is largely left up to the end user—the amusement park. But for some rides, manufacturers are able to offer pre-fabricated constructions that designers can treat like the world’s biggest Erector Set. “Sometimes I work on rides that have already been built,” Walker says. “They’re produced by a company and presented almost like a kit with parts, like a model train set. There’s a curve here, a straight bit here, and you can pick your own layout depending on the lay of the land.”

8. Wooden roller coasters are weather-sensitive.

If you’ve ever been on a wooden coaster that seems a little shaky from one trip to the next, check the forecast: It might be because of the weather. Pike says that humidity and other factors can shrink the wood, affecting how bolts fit and leading to a slightly shakier experience. “The structure itself can flex back and forth,” he says. It’s still perfectly safe—it just takes more maintenance to make sure the wood and fasteners are in proper operating condition. A well-cared-for wooden coaster, Pike says, can usually outlast a steel model.

9. The time of day can affect the coaster experience.

“A coaster running in the morning could run slower when cooler,” Morrow says. “The wheels are not as warm, the bearings are warming up. That could be different by 2 p.m., with a slicked-up wheel chassis.” Coasters experiencing their first-ever test runs can also be slightly unpredictable, according to Pike. "Those first trial runs [during the testing phase] can be slow because everything is just so tight," he says. "A lot of coasters don't even make it around the track. It's not a failure. It's just super-slow."

10. Roller coaster designs can come from unusual places—like Jay Leno’s chin.

The twisting, undulating tracks of coasters can often be the result of necessity: Pike says that trees, underground piping, and available real estate all inform designers when it comes to placing a ride in a specific park. But when they have more freedom, coasters can sometimes take on the distinctive shape of whatever happens to be around the designers at the time of conception. “We had a giant piece of land in Holland that just had no constraints, and we were sitting around talking," Pike says. “And we started talking about Jay Leno’s chin.” The ride was a “loose” representation of the comedian's jaw, but “it is there.”

11. Roller coaster riders double as performers.

A woman taking a ride on a rollercoaster at Oktoberfest in Munich, Germany
A woman taking a ride on a rollercoaster at Oktoberfest in Munich, Germany
exithamster/iStock via Getty Images

For Walker, the best advertising for a coaster is having spectators watch riders de-board after an exhilarating experience. “It’s all about that emotion,” he says. “A spectator basically asks, ‘What’s making them so aroused? What’s giving them such pleasure?’ The line for the ride is the audience. Imagining yourself on the structure becomes a very powerful thing."

12. The future of coasters is vertical.

Biggest, fastest, longest—coasters are running out of superlatives. Because rides can only be designed with so many drips, rolls, or G forces, some companies are looking to the sky for their next big idea. Kitchen has been overseeing design of the Polercoaster for years: It’s a sprawling, skyscraper-esque ride that uses electromagnetic propulsion to carry riders upwards instead of across horizontal tracks. “We want to put it in places where land is very expensive, like the Vegas strip,” he says. “You can only do that if it takes up a lot less space.” The project is set to exceed the 456 feet of the current tallest ride, Kingda Ka at Six Flags in New Jersey. “It’ll be the world’s tallest—and hopefully the most fun.”

This list first ran in 2017.

Here's Why You Should Always Tip Your Delivery Driver With Cash

Khosrork/iStock via Getty Images
Khosrork/iStock via Getty Images

In our microchip- and app-happy society, we’ve all but abandoned paying for things in cold, hard cash. And while that’s almost definitely more efficient for you, it could be costing your delivery driver their tip, Lifehacker reports.

Some food delivery services guarantee a minimum payment for their drivers, which seems like a good thing on the surface. Basically, the company will pay the driver the agreed-upon base payment, even if it’s a slow shift and they don’t actually reach that amount in delivery charges. But it also means that everything they earn, including tip, is going toward that base payment. In other words, your tip is saving the company from having to pay more of the base payment.

The best way to ensure that your tip goes into your driver’s pocket is to give them a tip that they can literally put in their pocket—namely, cash. If you don’t have cash around or like to keep your finances digital for credit card rewards or tracking purposes, you should choose a delivery service that promises to pay their employees the full amount of whatever they earn, including tip.

Take a look at Lifehacker’s handy breakdown below to find out which delivery services you can trust with your tips, and read the policy details for each service here.

Delivery Services That Give Tips Directly to Drivers

PostMates
Grubhub/Seamless
Instacart
UberEats

Delivery Services That Keep Drivers’ Tips for Base Payment

DoorDash
Amazon Flex
Caviar

Keep in mind that this is only for companies whose whole business is based on being the go-between for you and your favorite restaurant. If you’re ordering directly from a restaurant, make sure to ask about its own delivery rules, or just tip in cash to be safe.

[h/t Lifehacker]

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