The Reason Why the Cheesecake Factory’s Menu Is So Big

iStock/LPETTET
iStock/LPETTET

Some of our most cherished people, places, and things are turning 40 this year: Garfield, Dallas, and Space Invaders among them. Joining these beloved pieces of Americana in celebrating 40 years on the planet is The Cheesecake Factory—that delicious ode to dairy-based desserts that you’ve likely eaten at with your parents. And if there’s one thing you remember about the experience, aside from the massive amount of cheesecake on display, it's the size of The Cheesecake Factory’s menu. And by size we mean both its physical size as well as its breadth of offerings.

The restaurant’s 21-page menu lists more than 250 made-from-scratch items (85 of them chicken dishes) and clocks in at a whopping 5940 words, which is roughly a third of the length of Shakespeare’s Macbeth. Pulling a muscle to lift the menu wouldn’t be totally out of the question. And while cheesecake may be the main attraction, the food offerings span the globe for their culinary inspirations. Thai lettuce wraps sit right alongside stuffed tortillas, chicken and biscuits, and Vietnamese shrimp summer rolls. There’s pizza, too. And salads and sandwiches. And dozens of varieties of cheesecake.

"At first, we really just wanted a menu that lived around the cheesecakes," The Cheesecake Factory founder/chairman/CEO David Marshall Overton told Thrillist earlier this year. "I wasn't a chef, I had no experience in the restaurant business either, and I didn't want any chef we hired to walk out on me. So, I made sure that everything we served, was something I could make myself."

Overton soon realized he had a knack for cooking. As he began to experiment with new and more complex recipes, he added them to the menu and it kept growing. And growing. And growing.

"When I ate at other restaurants during this time, I was able to take some of the more complex recipes, more expensive dishes, and bring them down to casual dining," he told Thrillist. "I'd work on new menu items with a cook, behind the line. And as we kept expanding the menu, people kept responding positively.”

Overton’s marketing strategy was basically: the more dishes, the better. If a couple was headed out to dinner and one person was craving Italian while the other wanted Mexican, they could both happily satisfy their appetites at The Cheesecake Factory. But in those early days, The Cheesecake Factory was just a one-location operation in Beverly Hills, California.

"I probably should have kept the menu slimmer,” Overton admitted. "If I knew then what I know today … I had no idea we would become a chain, and would have to recreate this menu dozens of times. We put anything we wanted to on the menu. Every June and December we added new items. And we tried to stay current, adding any food items that happened to be trending at the time, and tried to keep pace with what America wanted."

When it came time to expand, it was too late to scale things back: the legendarily large menu was a main selling point for dining out at The Cheesecake Factory. And 40 years later, it still is.

In Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth, a popular guide detailing how some of the world’s best-known brands have engendered customer loyalty, Jay Baer and Daniel Lemin wrote extensively about how important The Cheesecake Factory’s back-breaking menu is to its success:

"You might think [it’s] too long, but for The Cheesecake Factory, it's just right. Why? Because the vastness of the restaurant's menu is so unusual that it compels conversation among its patrons. Menu breadth is its secret customer-acquisition weapon—it hides in plain sight, in the hands of each and every diner.

The menu at The Cheesecake Factory is a talk trigger: a built-in differentiator that creates customer conversations.

Every day consumers comment on the remarkable menu variety with a combination of bewilderment, awe, and frustration."

Even if you’ve never eaten at The Cheesecake Factory, you’ve likely heard tell of its menu—and that’s precisely the point.

"The Cheesecake Factory doesn't have to buy awareness because its menu is remarkable enough to compel patrons to tell their friends, which in turn creates new customers,” Baer and Lemin wrote. "When you commit to a talk trigger like The Cheesecake Factory menu, that difference creates conversation that clones your customers, bringing you new revenue for free." Even if you do need to strength-train to lift it.

KFC's New Firelog Makes Your House Smell Like Fried Chicken

KFC
KFC

The classic yule log has received updates from Star Wars, Nick Offerman, and Lil Bub over the years. This holiday season, why not stoke your fireplace with a log from the folks at KFC? As KRON reports, the fast food chain has produced its own firelog that releases the scent of Kentucky fried chicken when ignited.

The KFC 11 Herbs and Spices log is the best way to fill your house with delectable fried chicken smells without ordering takeout. Made in collaboration with Enviro-Log, it contains 100 percent-recycled materials and burns for up to three hours. KFC warns buyers that burning the log "may result in a craving for fried chicken," and that it "may attract bears or neighbors who are hungry." Despite the mouthwatering aroma, the KFC firelog is not safe to eat.

KFC and Christmas may seem like an odd pairing, but it's an annual holiday tradition in other parts of the world. In Japan, KFC has been a Christmastime staple for decades, with customers placing orders for buckets of "Christmas chicken" months ahead of the holiday.

The KFC log went on sale for $19 on Thursday, December 14, and it's already sold out from the online store, but keep checking back to see if they've restocked them.

It likely won't be the last scented novelty product we see from the brand: KFC has previously released a candle, nail polish, and sunscreen all made to smell like its famous fried bird.

[h/t KRON]

Where to Score Free Treats For National Cupcake Day

iStock.com/RuthBlack
iStock.com/RuthBlack

December is a magical time of year, and not just because of all the winter holidays. A few days on the calendar this month cater to those of us with a sweet tooth, and we can’t say we’re complaining. National Cookie Day fell on December 4, followed by National Brownie Day on December 8, and we still have National Cupcake Day to look forward to tomorrow, December 15. Because if you’re already planning to indulge in Christmas cookies and cake, why not go all out?

The icing on the cake is that a few bakeries across the country will be handing out free cupcakes tomorrow. Sprinkles Cupcakes will be giving away a limited edition strawberry cupcake with rainbow sprinkles to the first 100 visitors at each of its bakeries, which are located in California, Nevada, Arizona, Texas, Illinois, Florida, New York, and Washington, D.C. The bakery will also be doing “impromptu cupcake drop-offs” around New York City tomorrow.

Baked by Melissa also promises customers a free cupcake of their choosing at any of its 14 outlets in the New York City region, according to Metro. The company will also post information about a cupcake giveaway to its Instagram page tomorrow, and you can participate by tagging a friend in the comments. Two winners will receive a “Superstar” pack of 50 cupcakes.

If you happen to live in Cleveland, LaBella Cupcakes is taking a unique approach to the holiday and launching a scavenger hunt at 10 a.m. tomorrow. It will take participants to 10 historic locations around the city, and the person who solves the clues the fastest will take home a dozen free cupcakes. Check out the company's Instagram and Facebook pages for more details. 

There’s also a chance one of your local, non-chain bakeries will be hosting a promotion, so it’s worth visiting their website or social media pages to see if there are some freebies you can take advantage of. 

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