11 Secrets of Former Blockbuster Employees

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Getty Images

For nearly three decades, Blockbuster was the friendly neighborhood video store for movie-lovers around the United States—and its employees were our friendly neighborhood movie gurus. Though a few independent Blockbuster franchises are still bravely soldiering on around the country, the company had its heyday in the 1990s to mid-2000s, when video tapes and DVDs were still the dominant way to watch a movie. Doling out recommendations and patiently dealing with our late fee complaints, Blockbuster employees were a crucial part of our movie-watching experience, and frontline observers of the changes in our movie consumption. Mental_floss talked to a handful of former Blockbuster employees about what it was like to work at the video rental franchise from the company's heyday through its decline.

1. THEY RENTED MOVIES FOR FREE.

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Working at Blockbuster had plenty of perks if you were a movie lover. Employees not only received five free rentals a week, but got to watch new releases a week before they became available for rental. Matt, who worked at a Blockbuster in southeast Michigan from 2004 to 2009, explains that the free rental policy was really a win-win for Blockbuster and its employees. “This was actually a necessity because you’d have movie buffs and store regulars come in and ask for recommendations,” he explains. “It was a good way to catch up on movies I missed or had never heard of. I definitely dug up some oddball gems this way.”

2. THEY HATED IT WHEN YOU COMPLAINED ABOUT LATE FEES ...

Over the years, Blockbuster experimented with a range of policies regarding late fees. For a while, the store tried a “no late fees” policy, which, according to former employees, replaced late fees with a confusing “re-stocking fee.” Regardless of policy, employees say dealing with late fees was among the most annoying parts of the job.

“People proved to be astoundingly bad at math, and though they’d agree on how long they kept the movies they had and how much each of them cost for the night, they were just unable to comprehend how they owed us the amount they did,” explains Lex, who worked at Blockbuster in Scranton, Pennsylvania, from 2012 to 2013. “Dealing with people trying to get out of what they owed was basically how we interfaced with 40% of our customers on a daily basis.”

Brie, who worked at a Blockbuster in Salt Lake City from 2007 to 2008, during its “no late fees” era, explains that customers would always fight her on the store’s $1.25 restocking fee. “I would say 95% of the customers would fight me on paying them 100% of the time,” she says. “Customers would argue, ‘What is this restocking fee if not a late fee?’ You’re totally right, I know, it’s a loophole to get around saying it’s a late fee. I didn’t make it up, please don’t fight me on it.”

3. ... BUT THEY'D TRY TO HELP YOU OUT IF YOU WERE POLITE.

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When it came to getting out of late fees, there was really only one strategy that worked: Be nice. “Once I hit Shift Lead status, I would make deals with customers and try to waive a fee or two here or there if customers were regulars or particularly nice,” says Brie .

“We were able to minimize some late fees, eliminate others,” says Tim, who worked at a Blockbuster in East Greenwich, Rhode Island, from 2004 to 2007. “Come in calm and respectful and apologetic, poof, you owe $0.00. Come in hooting and hollering and it’s ‘I’m sorry, sir. There’s nothing I can do. You cannot rent another movie until you pay your $3.75.’”

4. THEY KEPT SECRET NOTES ON CUSTOMERS.

If you ever caught an employee giving you a strange look or holding back a laugh when you tried to rent, there’s a chance there was a note left on your account. Blockbuster used point of sale software that let employees look up your account information, and leave little warnings for each other if you habitually tried to worm your way out of late fees or misbehaved.

“People would constantly complain about late fees, so we had a system where you could write a note in the computer, like ‘Forgave one late fee, don’t do it again,’ or ‘This guy constantly turns in tapes late and says he paid his fees,’” says Mike , who worked at Blockbuster in Malden, Massachusetts, from 1999 to 2003. “Depending on who wrote the note, it could be very professional or sometimes it would just be like, ‘This lady is crazy.’ It would be flashing in yellow and you’d be keeping one eye on the customer, and one eye on the screen, trying to read it, and sometimes trying to keep a straight face.”

5. THEY COULD SEE YOUR ENTIRE RENTAL HISTORY.

If you rented anything embarrassing, you can bet your local Blockbuster employee noticed. “When customers brought up tapes, you’d see their previous rentals automatically,” explains Mike . “So, you’d see like, a thirteen-year-old girl renting Titanic for the twentieth time. You wouldn’t say anything, though.”

6. THEFT WAS A BIG ISSUE.

Customers were constantly finding creative new ways to steal merchandise. Matt remembered the “slashers” who would “show up with a boxcutter hidden on them and sneak around the store, slitting the spines on DVD cases and stealing discs,” while Lex recalled a guy who figured out how to remove the magnetic locking strips from DVD cases. “He’d always steal the weirdest, most arbitrary movies,” she explains. “He’d steal sequels of things and not the originals, or individual discs of TV show season collections. I don’t know if he was just trying to tear down the system slowly from the inside, or if he just had very specific interests.”

Mike, meanwhile, says the most notorious criminal to terrorize his Blockbuster location turned out to be a 10-year-old boy. “We had the full security system at Blockbuster—video cameras, security gates, magnetic locks on the cases—but somebody kept stealing video games. Our manager was totally baffled. He started to think it was an inside job,” says Mike. “It turned out it was a little ten-year-old kid. His mom found all the video games under his bed and turned him in. She brought the games back and we promised not to press charges, but the mom wanted us to scare the kid straight, like Maury Povich-style. So the manager and I ended up in the back room with this little ten-year-old kid who’s crying his eyes out. We had no idea what to do. It’s like, there’s our master thief who’s outwitting our corporate security system, and he’s just a kid.”

7. CORPORATE LOGIC WAS A BIT OF A MYSTERY.

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The employees at individual Blockbuster locations didn’t get to choose which products they ordered to rent or sell. Everything was decided by corporate headquarters, whose logic could sometimes be difficult to discern. Back in the early 2000s, that often meant receiving hundreds of copies of new releases to rent, which stores would later struggle to sell off, or receiving books and magazines that customers never even noticed were there.

Gladiator was the biggest movie that came out while I was at Blockbuster. We had so many copies, just walls and walls of Gladiator. Then, later on, we couldn’t sell them. We had like 200 copies left and nobody wanted them,” recalls Mike. “We’d also sell video game guides and magazines, and they would never sell. At the end of the month, we’d rip the cover off and throw them away. Sometimes instead of tossing them, I’d take them home—to this day, I have so many books without covers.”

8. THINGS REALLY STARTED TO UNRAVEL TOWARD THE END.

By 2012 or so, when the chain was really struggling to stay afloat, Blockbuster locations would often receive seemingly random shipments of movies to sell off, says Lex. They’d set up large tables around the store covered in DVDs for sale. “It was a completely random assortment of stuff,” recalls Lex. “We’d have, like, 50 copies of some mediocre 5-year-old romantic comedy, and then two copies of Indiana Jones and the Last Crusade (and none of the rest of the series), and then 12 copies of some obscure art-house film. There was no curation.”

“The most bizarre thing,” he concludes, “is that we had 135 copies of Dinner For Schmucks. I made it its own table. On the Black Friday I was there, we had a ‘door busters’ sale, with select, new DVDs for $5 a piece. We got 24 DVDs to sell—not 24 titles, 24 individual DVDs. Of those 24 DVDs, six were Dinner For Schmucks. The 135 copies were already selling for $3 apiece. We didn’t have much of a Black Friday rush that year.”

9. THE SWITCH FROM VHS TO DVD WAS PURE CHAOS.

Long before Blockbuster lost its showdown with streaming video, the company was faced with another seismic technological shift: the transition from VHS to DVD. According to Ben, who worked at a Blockbuster in central Pennsylvania from 2001 to 2002, the company struggled to get rid of its excess VHS tapes once the medium became obsolete. "We pulled them by the hundreds and put them on sale," he recalls. "After a few weeks, we started pulling them for destruction. It was kind of a shame, but it was fun at the same time. We just smashed the hell out of them behind the counter. I was washing through an ankle-deep layer of black plastic and magnetic tape … Later destroy pulls were authorized to instead send to local charities, but that first big one was fun.”

10. BEING A MOVIE BUFF WASN'T A JOB REQUIREMENT ...

You didn’t have to be a cinephile to work at Blockbuster. Most managers were more interested in hiring people who were reliable and punctual than employees who could recite the entire filmography of their favorite director. “You didn’t need to love movies at all,” recalls Mike. “You just had to get there on time.”

11. ... BUT MANY EMPLOYEES REALLY LOVED MOVIES.

Nevertheless, many Blockbuster employees really did love movies. “My interview basically amounted to them making sure I was a human that could read,” says Lex. “But everyone I worked there with was pretty big into games, movies, and TV, and we spent a lot of time talking about them.”

10 Secrets of User Experience Designers

iStock/RossHelen
iStock/RossHelen

While you may be able to recognize and appreciate the work of graphic designers, fashion designers, and architects in your everyday life, you may not think too often about experience designers. But user experience (UX) designers have a huge impact on the products most of us use every day, especially digital products like smartphone apps and websites. A UX designer is in charge of how you interact with a product and the overall experience: What features does it offer? When you click a button on an app or website, where does it take you? Can you find that button? How many clicks should it take to put in your credit card information or sign up for a new account? How easy is it to figure out how to share a link or invite a friend? It’s a UX designer's job to figure that stuff out.

Mental Floss interviewed four people who work as UX designers to find out more about their job. Jonny Mack, a Seattle-based freelance designer, previously worked at Google designing products like Chrome OS and has since worked on projects such as Coinbase Wallet, a cryptocurrency app. Rob Hamblen is a design director at the Berlin design agency AJ&Smart and has worked with clients like Adidas, Twitter, and Mercedes-Benz. Talin Wadsworth is the senior UX design lead for Adobe XD—the user experience design software that UX designers use to create prototypes—and Nina Boesch is a senior interaction designer at Local Projects, a New York-based studio that designs (among other things) museum experiences for institutions like the American Museum of Natural History.

Here are 10 secrets you might not know about the job, from the user features UX designers hate to the reason they hope you never notice their work.

1. THE DEFINITION OF A UX DESIGNER VARIES A LOT …

Not everyone who works as a UX designer has a similar job description. Some handle a wide breadth of tasks, from coming up with product features to prototyping to designing user testing to writing code. Others might be more specialized, overseeing other designers, researchers, and engineers as they work on individual aspects of the design process. Some are also involved in user interface design—known as UI—creating the visual look and feel of a product. “The range of skills across UX designers is pretty varied,” Mack explains. “Some people call themselves UX designers and they’re extremely technical. They’re actually doing a lot of engineering and front-end development. There are other people who call themselves UX designers who don’t write code and don’t even design much, who are doing a lot of research and usability stuff.”

"At a startup, I would define a UX designer as a generalist,” Mack says. “They would be working with a product manager and an engineer to define what the product even is.” They will help figure out what features a product will have and what features it won’t have, and might create a prototype. They’ll do interviews with potential users, asking them to test the prototype to determine whether people can actually use it as the designers envisioned. They might even be writing the code and designing the interface of the site or app.

“In a large company like, for example, Google, you had specialists for each of the things I mentioned,” he explains. There would be a dedicated usability researcher who would conduct those interviews and user tests as well as a team of prototypers and visual designers who would actually make the product, among other roles. In that kind of environment, the UX designer acts as more of a manager, helping determine what the product should be and guiding the project through the creation process.

2. THERE ARE A LOT OF MEETINGS.

Designers don’t spend all day at their desks sketching out ideas. It’s an intensely collaborative job—sometimes to a fault. “When I worked at Google,” Mack says, “I spent very little of my time actually designing—probably four to six hours a week at most, and that time happened either early in the morning, late in the evening, or on weekends, because all day was filled with meetings.”

Wadsworth, too, spends a lot of time meeting with other people rather than working on his own. His team typically has daily check-ins or critique sessions together. “The perception of the lone designer is not true,” he says. He tries to carve out an hour here or an hour there to work through ideas on his own, but says the rest of his time is spent collaborating and talking about ideas in meetings or on Slack or during formal research sessions. For him, that’s not a bad thing. “Some of my favorite moments are when someone’s passing by and I just grab them and get them to give me their take on something—that’s where a lot of the more ‘aha’ moments come from.”

3. IF THEY DO THEIR JOB WELL, YOU NEVER THINK ABOUT THEM.

The UX designer’s role is almost entirely behind the scenes. While you may admire how pretty an interface looks, you probably don’t think too much about the process that helps you get from Point A to Point B in an app. And that's a good thing.

As Hamblen puts it, “If you have done your job properly, you can design an interface where the user has no friction whatsoever. If the UX designer has done their job as well, [users] will be able to achieve their goal without thinking about it.” That goal might be buying something on a website, checking your account balance on your bank app, finding that “share” button, or otherwise understanding how to navigate the product you’re trying to use.

“In a way, we are working on deliverables, no one, other than our team or the client, will ever see,” Boesch says. “We are putting diagrams and storyboards in front of clients, we are providing our developers with wireframes and sitemaps,” but the end user isn’t going to see that work. Unless, of course, they do their job poorly, and their product or experience is hard to use—at which point a user might start to wonder what's going on behind the scenes, and why the product isn't easier to navigate.

4. THEY HATE TUTORIALS.

Mack hates to see multi-step user tutorials pop up the minute you open a consumer app, calling it “aggressive handholding.” Ideally, users should be able to figure out how to navigate and explore the features baked into an app or website without any special instruction, just by intuition and context. “I get the impetus to teach people, ‘Hey, here’s what this is,’ but you can teach people through use,” he says. “If you’re having to train people, it’s probably a failure of design.”

For instance, if you’re spending a ton of time trying to figure out how to buy a train ticket from a machine in the station, it’s the designer’s fault, not yours. “Most public kiosks, such as ticket machines at subway and train stations, hurt my eyes and my faith in the respective authorities,” Boesch explains. “If it takes me more than a minute to understand the interface and get my ticket then the UX/UI design failed. Most ATMs are pretty awful, too. In a perfect world, it wouldn't take more than 20 seconds to get money out of an ATM.”

One app that Mack says does this especially well is Todoist, the to-do list and task manager app. “It’s so simple at first glance, but it’s like an iceberg of complexity.” You might open it thinking you’re just going to write down a to-do list, but then realize you can assign priority to certain items, share them, comment on them, nest tasks within other tasks, assign deadlines and then snooze them, and more. “If I were to write all these features down in a document, you’d read it and you’d say, ‘This is the most complicated to-do app ever.’ But when you’re looking at it, it just looks simple and easy.”

5. DESIGNERS HAVE TO WORK VERY QUICKLY.

For Wadsworth, creating a new prototype for Adobe XD usually takes between three and six months, but that doesn’t mean the team is working at a leisurely pace. “The pace at which we work is pretty frenetic,” he says. While students in design school have the luxury of developing concepts and ideas for projects over a long period, professional designers have to make those decisions much more quickly. “We’ve committed to developing features every month” with Adobe XD, he explains.

Hamblen’s work at AJ&Smart is particularly fast-paced. The firm specializes in “design sprints,” a five-day, intensive prototyping process that’s designed to be an accelerated way for companies to solve a particular problem or come up with a product. In that environment, the initial UX design might need to be completed within just one day so that the design can be prototyped and tested by users by the end of the week.

6. THEY MIGHT NOT HAVE AS MANY USER TESTS AS YOU THINK.

User testing is a vital part of the design process. Designers might create something they think is genius, but if a normal user can’t figure it out, it’s worthless. But while you might imagine that a new product would be tested with dozens of potential users, in all likelihood, it’s a lot less than that. The standard size of a test group is just five people.

“It might not seem like that’s enough people, but there’s a lot of field research that’s gone into [that number]," Hamblen says. A group of five people is big enough to generate useful feedback, but small enough to support tight budgets and quick turnarounds. After two or three user reviews, you start to see patterns in the feedback, but the fifth user might not see something blatantly obvious to others—representing a population that’s not all that tech-savvy, for instance. These test reviewers are typically recruited based on what the hoped-for user base of a product, which could be something like "parents of small children," or "20- to 30-year-olds," or "people who use online banks," or any other kind of characteristic or demographic the company is looking to target.

7. THEY NEED AT LEAST SOME TECHNICAL KNOW-HOW.

UX designers often work very closely with developers, so they need to at least understand the basics of writing code. “A designer needs to understand the core concepts of code for whatever platform they’re designing for,” Wadsworth says, in order to have an idea of the constraints and possibilities of a particular product. “I myself have taken an iOS development boot camp,” he explains. “I’m not doing that as my daily job, but it helps me be a better designer.”

“You do have to have a good understanding of the tasks a developer would have to do," Hamblen says. You can create the most beautiful interfaces in the world, but if your engineers can't translate it into code, it's not going to happen. "I’ve seen designers create stuff that’s impossible to build or just makes the developers' lives so much harder."

8. USERS CAN BE VERY PASSIONATE.

When you’re working on updating a design that’s part of something people use every day, even little tweaks can be a big deal. When Wadsworth and his team change something about Adobe XD, it impacts how creative professionals do their jobs. “People have very strong opinions about that,” Wadsworth says. “More so than just ‘They changed that button from green to blue,’ they’re like, ‘You changed something that was a built-in part of my process and now I’m going to have to relearn something.' There’s a lot of pressure.”

“Whenever I’m out there talking about my job, I show a picture of a woman who has the toolbar from Photoshop tattooed on her arm,” he explains. “That’s how strongly creatives take their tools.”

9. YOU MIGHT BE ABLE TO SEE THEIR FINGERPRINTS IN UNEXPECTED PLACES.

Good UX design may be subtle, but that doesn’t mean UX designers are totally invisible in their work. “I’m in the tutorial file of [Adobe] XD,” Wadsworth says. If you open the sample file designed to help you learn how to use the software, you’re following along with his work. “I’m the designer you can jump in and design along with,” he explains, and the app you watch him create has a personal connection for him. "I’m originally from Salt Lake City, Utah, and so the app that we designed to be the app you learn along with me inside XD is all based on my formative years growing up around national parks in the West.”

10. THEIR WORK ISN’T BUILT TO LAST.

“My life’s work will be gone when I’m old,” Mack says. “I will look back at all the work I’ve done as a UX designer and I won’t be able to go and touch any of it or use any of it—it will all be redone.” Regular product updates, aesthetic trends, and technological change mean that when you’re creating something for the web or mobile devices, it’s not going to stay the same for very long. If you create a website now, you probably aren’t going to be able to go back and look at your work in 10 years. That ephemerality isn’t necessarily a bad thing, though. “There’s something I like about it,” he says. “It’s like theater.”

15 Secrets of Courtroom Sketch Artists

Kim Ludbrook, AFP/Getty Images
Kim Ludbrook, AFP/Getty Images

After aviator Charles Lindbergh’s infant son was kidnapped and found dead in 1932, perpetrator Bruno Hauptmann was brought to justice—and cameras followed. So many lit up the courtroom during Hauptmann's trial and eventual conviction that the American Bar Association successfully lobbied to ban photographers from proceedings due to the distraction. Some 30 years later, during the trial of Lee Harvey Oswald’s killer, Jack Ruby, CBS found a solution. They hired illustrator Howard Brodie to capture Ruby’s expressions.

The rest is history, most of it rendered in charcoal and watercolor. Courtroom sketch artists go where cameras cannot, recording the often-tense atmospheres of high-profile judicial cases featuring the likes of Charles Manson, Bernie Madoff, and Michael Jackson. On tight deadlines, these artists use their craft to communicate the emotions of a courtroom.

But being talented isn’t enough. Speed is essential, and so is finding just the right scene to encapsulate an entire day or trial. “It’s difficult to do,” says Mona Shafer Edwards, a courtroom illustrator in California. “It’s not a cartoon, it’s not caricature, it’s not a portrait. It’s capturing a moment in time.”

To get a better sense of what goes into their work, Mental Floss spoke with three of the most celebrated artists working today. Here’s what they had to say about drawing conclusions to some of history’s biggest stories.

1. THEY HAVE TO DRAW AROUND OBSTACLES.

A courtroom sketch by Elizabeth Williams featuring Teresa Giudice
Courtesy of Elizabeth Williams

Imagine sitting down to sketch a friend and finding that someone has placed a column, screen, or body directly in your field of vision. Now imagine that if you can’t capture this person’s likeness, you don’t get paid. That’s the most common problem faced by courtroom sketch artists, who frequently have to navigate around obstacles in order to get a glimpse of their subject—often the defendant, attorney, or judge. “You generally have to wait for someone to lean over,” says Elizabeth Williams, an artist based in New York who works for CNBC and the Associated Press, among others. (Most artists are hired by the larger news outlets.) “Fortunately, people aren’t potted plants, and they do move.” If they don’t, Williams will move around the courtroom herself, trying to secure a better vantage point. During pleas and sentencing—and depending on the judge—she might be allowed to sit with other reporters in the jury box.

If visual obstacles remain a problem, some artists might turn to family members. Vicki Ellen Behringer, who works out of California for clients including CBS and Fox, says she once used the father of a defendant as a reference when she couldn’t see his son. “I had studied his son’s face and the father reminded me of what he looks like,” she says. “They looked so much alike.”

2. YOUNGER PEOPLE ARE HARDER TO DRAW.

A courtroom sketch by Vicki Ellen Behringer featuring Unabomber Ted Kaczynski and his attorney
Courtesy of Vicki Ellen Behringer

For Behringer, faces with plenty of distinguishing features are a gift. “I love glasses, I love facial hair, lots of wrinkles, anything that shows character,” she says. “The most difficult thing is doing someone fairly young and good-looking. They don’t have lines on their face.” Behringer cites the sketch of Unabomber Ted Kaczynski (above), seated with his attorney. While Kaczynski's weathered look was easy to render, his lawyer—younger and relatively unlined—was much harder to capture.

3. MORNINGS ARE BETTER FOR THEM.

A courtroom sketch by Elizabeth Williams features Bernie Madoff accomplice Frank DiPascali being led away in handcuffs
Courtesy of Elizabeth Williams

Sketch artists work in a pressure cooker environment. They’re often called to court by news agencies on a day’s notice or less and need to render their drawings quickly. If a crucial moment in a trial happens in the late afternoon, artists may have as little as an hour to finish coloring their piece before scanning and sending it to the news outlets that have contracted the work. “There’s a lot of pressure to turn it around quickly” in time for the evening newscasts, Williams says. If something transpires in the morning, she has more time to refine the work. “Nobody’s really breathing down your back then.”

4. THEY CATCH HEAT FOR CELEBRITY RENDERINGS.

A courtoom sketch by artist Mona Shafer Edwards depicts Gwyneth Paltrow testifying during a trial
Courtesy of Mona Shafer Edwards

Because celebrities are familiar to people, seeing a court sketch that doesn’t seem to line up can be disconcerting. But according to Edwards, that’s because celebrities aren’t necessarily putting their best face forward. “I was pilloried for making Gwyneth Paltrow look unattractive,” she says, referring to the actress’s appearance (above) during a 2016 trial to testify against Dante Michael Soiu, a man accused of stalking her. (He was acquitted.) “She had no make-up on, wore a beige turtleneck, and her nose was red from crying.” Paltrow’s fans criticized Edwards for the unflattering likeness.

5. THEY SOMETIMES REARRANGE THE COURTROOM ON PAPER.

A courtroom sketch by Vicki Ellen Behringer depicts players in the 2012 Apple v. Samsung trial
Courtesy of Vicki Ellen Behringer

According to Williams, some news outlets have strict guidelines about how sketch artists interpret a court scene. The Associated Press, for example, doesn’t allow artists to mess with the proximity of one person to another. If a defendant is four feet from his or her attorney, Williams can’t have their shoulders touching. But other outlets allow for artistic license. “Sometimes you can’t get everything you want and be accurate, so you squish it together,” Behringer says. “You sometimes want the defendant in the same sketch as a judge, or to move the defense and prosecution tables closer together.”

6. THEY SELL THEIR WORK TO ATTORNEYS.

A courtroom sketch by Elizabeth Williams depicts attorney Robert Hillard in a 2016 trial examining the possible fault of General Motors in a motor vehicle accident
Courtesy of Elizabeth Williams

Like big game hunters, lawyers enjoy a trophy. Some attorneys in high-profile case will approach Williams asking to purchase a sketch that she rendered. “I’ve sold my work to a number of attorneys,” she says. “Generally speaking, they only want it when they win.” Behringer says that some attorneys fresh out of law school will specifically request she come into court to sketch them. “I guess it might be to show parents you’ve finished law school.”

The Library of Congress even has a collection of 96 courtroom drawings from famous trials, with illustrations by Williams among them. They were purchased with funds from the noted L.A. laywer Thomas V. Girardi, best known for working on the California environmental contamination case involving Erin Brockovich.

7. SOMETIMES SUBJECTS ASK FOR A MAKEOVER.

Courtroom sketch artist Mona Shafer Edwards depicts the trial of the Menendez Brothers
Courtesy of Mona Shafer Edwards

Edwards is sometimes approached by defense attorneys or other jurists and asked if her work could be a little more flattering. “Men will come up to me and ask me to give them more hair or make them look thinner or better-looking,” she says. “It’s never women asking for me to take weight off or whatever. It’s always men.”

8. POLKA DOTS AND BARS ARE BAD NEWS.

A courtroom sketch by Vickie Ellen Behringer depicts accused Golden State Killer Joseph James DeAngelo in 2018
Courtesy of Vicki Ellen Behringer

Sketch artists need to spend their time capturing and refining emotions and moods. If defendants are wearing prints, it can be exasperating. “White polka dots on dark clothing can be hard to do in watercolor,” Behringer says. “Stripes, too. You don’t want to waste energy into making the clothing accurate. I’d rather put that time into the face. It can be frustrating.” Another Behringer pet peeve: bars. In California, some defendants are arraigned in a mini-jail cell in court, leaving artists to try and sketch them while they’re behind the railing. Behringer illustrated suspected Golden State Killer Joseph James DeAngelo while DeAngelo was in his mini-prison (above), carefully drawing each bar separating him from civilized society. “That was very time-consuming.”

9. THEY SOMETIMES PRACTICE BEFOREHAND.

An artist sketches using a pencil
iStock.com/cherrybeans

When artists book a trial, they know they might only have a millisecond to glimpse a defendant’s face before he or she is either ushered out of the courtroom or takes a seat out of view. To help get a better look, artists will sometimes do some drafts at home using existing photographs as reference before heading to trial. “Occasionally I’ll do that [practice] with someone famous because everyone knows what they look like,” Behringer says. “Even if they’re not a celebrity, looking for certain features in photos helps because you might not be able to see it in court.”

10. THEIR SUBJECTS RARELY COOPERATE.

A courtroom sketch by Elizabeth Williams depicts Michael Cohen seated next to his attorney during a 2018 hearing
Courtesy of Elizabeth Williams

Unlike normal portrait subjects, defendants and other court personalities don’t usually have a big incentive to cooperate with a sketch artist. They’ll express a variety of emotions, changing expressions so quickly that it can be difficult to nail one down. Covering former Donald Trump attorney Michael Cohen (seen above) and his federal hearing for tax evasion in August 2018, Williams was taken aback by his elastic face. “If someone is just sitting there, it’s like, ‘OK, got it,’” she says. “But during his allocution, he was so overwrought, his range of emotions went from fear to depression to practically being in tears. When people are making a lot of expressions, it’s challenging to make it look like them.” She drew 17 Cohen heads before settling on one she liked.

Other times, defendants can be chillingly emotionless. Chronicling the 2016 case of “Grim Sleeper” Lonnie David Franklin Jr., who killed between 10 and 25 people, Edwards was struck by the fact that he seemed unmoved by the trial. “I kept staring at this guy waiting for him to have some reaction,” she says. “He didn’t even lift his head.” Sketching James “Whitey” Bulger in 2013, the notorious Boston mobster who had finally been brought to justice after years on the run, Bulger looked directly at her and shook his finger “no" before trying to cover his face.

11. THEY BOND WITH JUDGES OVER ART.

A courtroom sketch by Mona Shafer Edwards depicts judge Elden Fox and Courtney Love during a hearing
Courtesy of Mona Shafer Edwards

Most artists have good relationships with judges, who appreciate their work in chronicling important civil and criminal cases. Sometimes, a judge may even decide to talk shop. “I’ve had judges buy my drawings and take me into their chambers to show me what they’ve done themselves or show their collection of art,” Edwards says. “A lot of them have good taste and a good eye.”

12. DEFENDANTS CAN CHANGE THEIR APPEARANCE.

A courtroom sketch by Vicki Ellen Behringer depicts Jay Leno's testimony while Michael Jackson looks on during Jackson's child molestation trial in 2005
Courtesy of Vicki Ellen Behringer

Some trials can mean day after day of sketching the same faces. Other times, defendants will experience some fairly radical physical transformations that keep sketch artists on their toes. “Barry Bonds, from the day he was indicted [in 2007, for perjury] to the day the trial was over, lost a significant amount of weight,” Behringer says. “There was another trial in Stockton where the defendant gained a significant amount of weight. People said it was the carbs in the jail food.”

The most dramatic alterations in appearance are usually attributed to the late singer Michael Jackson (above, seen with Jay Leno), who was frequently sketched during his participation in a 2005 trial to refute charges of child molestation. (A jury found him not guilty.) “Every day, he wore a completely different outfit, different armbands, and his hair would change from Monday to Friday. One time, it was longer on a Monday. It’s like, how did you do that?”

13. THEY TRY TO DRAW QUIETLY.

A courtroom sketch by Mona Shafer edwards depicts Clint Eastwood sitting next to his attorney during Eastwood's 1996 palimony trial
Courtesy of Mona Shafer Edwards

When cameras are in a courtroom, everyone knows it. When Edwards is around, subjects might not even know they’re being rendered. The artist carries a small 9-inch by 12-inch pad with her along with a small number of tools. “Defendants never know I’m drawing them,” she says. “You might act differently if you’re aware someone is staring. I try to blend in.”

14. O.J. SIMPSON MAY HAVE KEPT THEM IN BUSINESS.

A courtroom sketch by Mona Shafer Edwards depicts O.J. Simpson testifying during his 1995 trial for murder
Courtesy of Mona Shafer Edwards

The decision in 1995 to allow television cameras to depict the O.J. Simpson trial—Simpson was accused of killing ex-wife Nicole Brown Simpson and her friend, Ron Goldman—seemed to signal a new and relaxed policy about media coverage in courtrooms. “I thought that was it, the swan song of sketching,” Edwards says. “Then it turned out to be a joke.” Judges, fearing they’d be criticized as much as Simpson’s presiding judge Lance Ito, shied away from that kind of scrutiny. “Judges realized they didn’t want to be on camera. So every time I think it’s over, it keeps going.”

15. THEY DO WEDDINGS.

Artist Elizabeth Williams depicts a newlywed couple
Courtesy of Elizabeth Williams

The nature of the court sketch business has changed over the years as some federal courts are becoming more lenient with the presence of cameras. (While cameras are typically not allowed in federal trial courts, there have been certain exceptions, experiments, and pilot projects to allow cameras; state rules vary.) Experienced artists still find work, but it’s a good idea to have some alternative methods of income. Williams books her services as a sketch artist for weddings on weekends, when court isn’t in session. “People are always getting married, but you can’t always count on ‘El Chapo’ getting arrested,” she says. “You have to do other things.” Williams approaches nuptials in much the same way as a trial. “I’ll meet with a client and go over the key moments.” Instead of closing arguments, it might be the first dance as a married couple.

The biggest difference? “It’s so nice to be around people who are so happy and just beginning their lives, as opposed to people going to, you know, prison.”

All sketches are copyright their respective artists and used with permission.

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